At Queensland Rail, connection is at the heart of everything we do—and it starts with you. Our Travel network links communities across the state, delivering unforgettable tourism experiences and essential journeys for work, family, and care.

Learn more about Queensland Rail's purpose, people and progress - watch our short video here.

About the Role

As a Customer Service Attendant (Relief), you will play an integral role in providing world-class customer service onboard our Bundaberg or Rockhampton Tilt Train Services. You can except up to 3-day trips away and the chance to explore Queensland while you work.

To see a little preview of the trains that you’ll be working on click the links below:

Bundaberg Tilt Train / Rockhampton Tilt Train

This is a temporary full-time position until July 2027.

Purpose That Counts. As a Customer Service Attendant (Relief), some of your duties will include:

Creating a memorable onboard customer experience
Delivering a food and beverage service, including galley duties and trolley service
Managing storage, preparation and cooking of food and beverage items
Performing general cleaning duties and maintain food hygiene standards
Assisting with handling customer luggage
Ensuring passenger safety by reporting operational issues
Processing payments via cash and EFTPOS
Performing Station Assistant duties, including customer service and platform cleaning

For further information please read the Position Description.

Roster/Hours

Temporary full-time position until July 2027.

Shifts are generally between the hours of 04:00 to 22:00 and operate on a rotating roster that includes early mornings, daytime, late afternoons/ evenings, weekends and public holidays.

The roster will be provided one week in advance so flexibility in this role is essential.

Benefits that Count:

An annual salary of $66,837 (pro-rata) + 12.75% super + applicable penalties and allowances
Work within a supportive team environment
Be part of a team that truly connects communities
Opportunity to work for an industry leader where on the job training will be provided

For a full list of benefits please visit Employee Benefits.

We are looking to connect with someone who ideally has:

Previous experience providing face to face customer service. Relevant tourism, transport or hospitality industry experience is highly advantageous.
The ability to work independently and in a team
A strong work ethic and willingness to go the ‘extra mile’.
Excellent communication skills and a customer-focused approach
The ability to think quickly, manage unexpected situations and perform under pressure
Sound cash management skills.
A Safety-focused mindset
The ability to perform occasional heavy lifting (up to 20kg)

Candidates will also need to obtain the below statement of attainment certificates prior to employment:

Responsible Service of Alcohol (SITHFAB002 / SITHFAB021)
Food Safety – use hygienic practices for food safety (SITXFSA001 / SITXFSA005)

Please apply to Customer Service Attendant (Relief) - Bundaberg (12277) via our website by 11:59pm (GMT+10:00 Brisbane) Wednesday 21st of October 2026.

IMPORTANT INFORMATION FOR CURRENT QUEENSLAND RAIL EMPLOYEES:

External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks.

Supporting a Diverse Workforce

Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.
We are inclusive, collaborative, respectful, and value our differences. We are 1TEAM, where everyone belongs.
If you do require an adjustment during the recruitment process, please contact Tanya Anderson via the email below.

To learn more about this Queensland Rail career opportunity please contact Tanya Anderson with your specific enquiry via tanya.anderson@qr.com.au. Please do not email your application. We can only accept applications received via our website.