Refugee Services jobs

About the organisation

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people, and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.

Empowering people with disability to live life the way they choose is at the heart of how Life Without Barriers has operated for over 25 years. This is an exciting opportunity to join our team and continue this mission.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the Role

The Roster Officer (Lifestyle services) role supports the disability operational team by coordinating coverage for unplanned absences and urgent changes, aiming to minimise overtime and agency reliance while maintaining service quality. You will manage live rosters, respond to real-time staffing changes, and ensure service continuity.

The successful candidate will have previous experience in a reactive roster officer role within disability lifestyle support services, rostering for short community participation and community access shifts.

This is full time 6-month contract role that can work from home or one of our offices across Australia. You will work across Monday to Friday between the hours of 6am to 6pm on a rotating roster (no public holidays).

Key responsibilities

• Ensure rosters reflect client service agreements and match workers based on skills, interests and capability.
• Work with stakeholders to understand Service Agreements, client needs and Support Worker availability.
• Monitor and adjust published rosters to respond to service changes and staff availability.
• Build positive relationships and collaborate with stakeholders who support clients to ensure efficient, effective and sustainable rostering solutions.
• Routinely utilise established mechanisms including rostering system/s, technical solutions and documentation systems.
• Respond to ad hoc changes required by clients and workers by adjusting rosters and communicating with stakeholders.
• Participate in cross-stream support activities, which may include assisting with forward planning rostering on a regular or adhoc basis.
• Support roster publication planning and contribute known impacts to the Forward Planning team.

Skills & Experience

• Demonstrated experience in a reactive Roster Officer role.
• Experience rostering for community participation and community access
• Demonstrated experience in working both independently and as part of a team.
• Demonstrated experience in managing competing priorities and to deliver outcomes within agreed timeframes and quality standards.
• Working knowledge of workforce management principles, HSE, awards and roster optimisation.
• A collaborative approach with experience partnering with a range of stakeholders to optimise a best fit workforce for clients.
• Certificate II in administration or business studies or equivalent work experience.

Successful candidates will be required to clear probity checks including National Criminal History Record Check.

Benefits

• Join one of Australia’s largest and leading social-purpose organisations
• Excellent salary packaging benefits and monthly rostered days off
• Flexible work from home options

How to Apply

Include your resume and cover letter in one document, click ‘Apply’ and follow the prompts. For any enquiries relating to the position including any adjustments required, contact Kestra at recruitment@lwb.org.au

Applications close midnight on Tuesday the 30th of June