Regional Support Officer jobs

Job no: 506732
Employment type: Full Time
Location: Brisbane, Cairns & Far North, Mackay & Coalfields, Rockhampton & Capricorn Coast, Sunshine Coast, Toowoomba & Darling Downs, Townsville & Northern QLD
Categories: Aged Care

About the Organisation

Enhance the lives of older Australians by joining the Life Without Barriers team. Guided by every client’s individual needs and interests, our personalised in-home Aged Care services focus on empowering every person to maintain their home comforts, health, and connections within their community.

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the Role

Reporting to the Regional Support Manager, Aged Care QLD in this newly created role, you will provide a full range of coordination, communication, administrative and project support enabling them to ensure efficient state-wide operations. This is a permanent full time position located anywhere in QLD with flexibility to work from home.

Key Responsibilities

• Conduct payroll reviews to maintain accuracy and adherence to policies
• Coordinate recruitment documentation, ensuring accuracy and compliance
• Support onboarding and induction processes for new staff members
• Assist with the monitoring of the National call system
• Assist with iReport (incident) investigations, supporting timely resolution and documentation
• Provide support for audits and quality assurance activities, ensuring readiness and compliance
• Plan and coordinate internal and external meetings
• Coordinate and collate operational reporting, including provision of overview, analysis, and insights
• Prepare high quality documents (reports, letters, submissions etc)
• Develop communications including emails on behalf of Manager

Skills & Experience

• Experience in administration supporting senior management in a national geographically dispersed organisation
• Demonstrated experience in research, analysis of data and provision of information
• High levels of influencing and communication skills
• Strong stakeholder engagement and relationship-building skills
• Proven ability to manage competing priorities and meet deadlines with high-quality outcomes
• High level of confidentiality and discretion with sensitive information
• Ability to work independently and collaboratively in fast-paced environments
• Proactive, uses initiative, and applies sound judgment
• Strong problem-solving and organisational skills
• Excellent verbal and written communication skills (reports, correspondence, complex documents)
• Advanced Microsoft Office proficiency

Benefits

• Career pathways across a national organisation
• Work from home opportunity
• Monthly rostered day off
• Salary packaging benefits including up to $15,900 of your annual salary tax free
• Access to Fitness Passport and employee wellbeing programs

How to Apply
Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries, please contact Rianne Gifford at recruitment@lwb.org.au

Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit https://www.lwb.org.au/careers/ for information on our access and inclusion work and how to contact us directly.

Applications close at midnight on Tuesday the 30th of June.