Resident Medical Officer Positions $140,800 jobs

Reference number

Occupation

Work type

Location

Salary Information

Closing date

Be the friendly voice behind exceptional paediatric care, supporting children and families through every step of their outpatient journey.

Employment Type: Permanent Part Time
Position Classification: Admin Officer Level 2
Remuneration: $34.93 - $736.09 per hour + super
Location: John Hunter Children's Hospital | Awabakal Country
Requisition ID: REQ681828
Applications Close: Sunday, 9th August 2026

Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.

Where you'll be working:
The Paediatric Outpatients Department at John Hunter Children’s Hospital is a large, multidisciplinary service providing specialist care to children and families across the Hunter New England region. The department supports a wide range of paediatric specialties and works closely with medical, nursing, and allied health teams to deliver coordinated, family-centred care.

The Outpatients team is fast-paced and highly collaborative, with a strong focus on communication, efficiency, and patient experience. Administrative and phone-based roles are central to ensuring patients are appropriately booked, triaged, and supported throughout their outpatient journey. The service is located within John Hunter Hospital in Newcastle, offering access to a major tertiary referral centre and a supportive healthcare network.

About the role:
The successful candidate will be responsible for managing a high volume of incoming and outgoing phone calls within the Paediatric Outpatients Department. This includes booking and rescheduling appointments, responding to enquiries from families and carers, liaising with clinicians, and ensuring accurate data entry into hospital systems.

Daily tasks include managing clinic schedules, processing referrals, maintaining waitlists, and providing clear and compassionate communication to families.

The role requires strong organisational skills, attention to detail, and the ability to prioritise competing demands in a busy environment.

The position works closely with clinical and administrative staff and reports to the Paediatric Outpatients Operational Manager. This role will be shared between two candidates in a job share arrangement.

About you:
The ideal candidate is highly organised, adaptable, and able to remain calm under pressure. They demonstrate excellent communication skills, with the ability to engage empathetically with children, parents, and carers. A strong customer service focus and attention to detail are essential.

Crucial attributes include:

Need more information?

about applying for this position
For role related queries or questions contact Lauren Platt on Lauren.Platt@health.nsw.gov.au

Information for Applicants:

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

Hunter New England Health is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact HNELHD-Diversity@health.nsw.gov.au for confidential support.

#AboriginalEmployment