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Job Post Details

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Sales Support Specialist - job post

Chubb Fire & Security Pty Ltd
Rydalmere NSW 2116
$75,000 a year

Location

Rydalmere NSW 2116

Benefits

Pulled from the full job description

  • On-site parking

Full job description

About VitalCALL
At VitalCALL, we are Australia’s leading provider of personal emergency response systems, empowering individuals to live independently while staying safe. For decades, we’ve been committed to delivering reliable support and exceptional customer service across the country.
The Role
Are you an enthusiastic, driven individual with a passion for sales and helping people? Join VitalCALL as a Sales Support Specialist and play a key role in maintaining and growing our customer base. You’ll work closely with inbound leads and referrals that have been sent through by our Homecare and Department of Veteran Affairs Referrers. You will also be engaging with customers and recommending solutions that ensure their safety and peace of mind.
We’re looking for someone with sales expertise, great interpersonal skills, and a commitment to delivering excellent service—all while helping customers feel supported and valued.
Responsibilities
As a Sales Support Specialist, you will:
  • Handle inbound inquiries from customers and Referrers and provide information on VitalCALL products and services.
  • Proactively follow up with dormant leads and existing customers to secure conversions and upsell additional solutions.
  • Prepare and manage quotes, ensuring accurate pricing and information.
  • Build meaningful relationships over the phone, identifying customer needs to recommend tailored solutions.
  • Assist customers through the sales process, providing guidance and resolving concerns professionally.
  • Collaborate with team members across departments to ensure smooth service delivery.
  • Maintain sales records and data in the CRM system, ensuring accuracy and adherence to company policies.
What We’re Looking For
  • Proven experience in customer service, internal sales, or a related role.
  • Excellent verbal and written communication skills with a friendly and empathetic tone.
  • Ability to build rapport easily and identify customer needs to offer solutions.
  • Strong organizational and time-management skills, able to handle multiple inquiries efficiently.
  • A commitment to providing outstanding customer experiences.
  • Familiarity with CRM software and basic computer systems.
  • A team player with a proactive and positive attitude.
Why Join VitalCALL?
  • Be part of a company dedicated to making a real difference in people’s lives.
  • $75,000 per annum plus super
  • Free and onsite car parking available
  • Supportive and collaborative team culture.
  • Engage in meaningful work where your contributions truly matter.
  • Celebrate monthly birthdays with lunch and cake!
If you’re ready to take your sales skills to the next level and join a team that’s transforming lives, we’d love to hear from you!
Información adicional
Sobre nosotros, nuestra cultura y lo que podemos ofrecerle
Fundada hace más de 200 años, Chubb Fire & Security es una empresa global cuya motivación reside en mantener a las personas y al mundo seguros. Proporcionamos sistemas, equipos y servicios esenciales, desde vigilancia CCTV digital y alarmas contra intrusos, hasta sistemas de detección y extinción de incendios. Nuestra completa variedad de productos y servicios innovadores satisface las necesidades de una amplia gama de clientes, desde negocios independientes locales hasta muchas de las empresas del FTSE 100.
Creemos que ofrecemos una cultura laboral única, donde usted es tan importante para nosotros como nuestros clientes, y queremos que eso sea lo que sienta cada día. Estamos orgullosos de facilitar una formación extensa a todos nuestros nuevos asesores, prestándoles un apoyo total y permitiéndoles prosperar en sus nuevos puestos y más allá, con oportunidades continuas de desarrollo profesional a lo largo de su trayectoria profesional con nosotros.
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