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Job Post Details

Service Delivery Manager - job post

Tata Consultancy Services
(part of Tata group)
3.9 out of 5 stars
Sydney NSW
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Location

Sydney NSW

Full job description

Job Description:

Roles and responsibities:

  • Service & SLA Management: Oversee the end-to-end delivery of application managed services, ensuring prompt response times, incident resolution, and high availability.
  • Team Leadership: Mentor, manage, and scale a team of support engineers (Tier 1 to Tier 3), balancing workloads, prioritizing tasks, and ensuring technical readiness.
  • Stakeholder Engagement: Act as the primary bridge between technical teams, business stakeholders, and third-party vendors to communicate progress and manage expectations.
  • Continuous Improvement: Proactively analyze ticket trends and system bugs to identify root causes, improve support processes, and optimize software reliability.
  • Compliance & Governance: Ensure application support activities adhere to established frameworks (e.g., ITIL), data security protocols, and audit requirements.
  • Release Management: Ensure business and technology teams are prepared for successful go-lives, software patches, and system upgrades
Location
Sydney
Job Function
TECHNOLOGY
Role
Engineer
Job Id
416217
Desired Skills
Service Management
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