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Service Delivery Manager Itil jobs

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    • Service & SLA Management: Oversee the end-to-end delivery of application managed services, ensuring prompt response times, incident resolution, and high…
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    • Salary Search: Service Delivery Manager salaries in Sydney NSW
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    • Be transparent about delivery risks.
    • Significant experience in delivery management, operations management, or programme management within a professional…
    • Proven experience in IT service delivery, service management or infrastructure operations environments.
    • Act as a key escalation point for service incidents,…
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    • Reviewing, assessing and presenting service delivery reporting, ensuring key SLAs and deliverables are met, or providing suggestions where improvements can be…
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    • Oversees project planning, resource allocation and service delivery.
    • Ensures service quality meets or exceeds client expectations.
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    • Around five or more years in IT service management, service delivery or operations, including leading a team or function.
    • Lead the day-to-day delivery of ICT services, ensuring performance meets agreed service levels and business expectations.
    • Knowledge of IT service management principles and frameworks (for example, ITIL) and their practical application in service delivery.
    • Thorough understanding of service management and ServiceNow.
    • Drive deflection of email and messaging-based ticket requests to self-service portals where…
    • Lead and Manage Service Delivery: Oversee the delivery of client service products and services across the region, ensuring operational excellence and alignment…
    • The Service Delivery Manager holds the accountability for delivery of all services to contracted Service Levels.
    • A free day of leave on your birthday.
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    • Leads end-to-end service delivery for managed service customers, ensuring SLAs, KPIs, and contractual commitments are consistently achieved.
    • Oversee service delivery to customers, ensuring service levels are met and outcomes are effective and profitable.
    • Prepare detailed reports and recommendations.
    • Own end‑to‑end IT operations and service delivery for assigned business groups and value streams, ensuring service quality, customer satisfaction, and…
    • Manage improvements in the service delivery processes.
    • Support the Account Manager's and Technical Support Specialist's on new services and/or expansion of…

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Job Post Details

Service Delivery Manager - job post

Tata Consultancy Services
(part of Tata group)
3.9 out of 5 stars
Sydney NSW 2000
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Location

Sydney NSW 2000

Full job description

Job Description:

Roles and responsibities:

  • Service & SLA Management: Oversee the end-to-end delivery of application managed services, ensuring prompt response times, incident resolution, and high availability.
  • Team Leadership: Mentor, manage, and scale a team of support engineers (Tier 1 to Tier 3), balancing workloads, prioritizing tasks, and ensuring technical readiness.
  • Stakeholder Engagement: Act as the primary bridge between technical teams, business stakeholders, and third-party vendors to communicate progress and manage expectations.
  • Continuous Improvement: Proactively analyze ticket trends and system bugs to identify root causes, improve support processes, and optimize software reliability.
  • Compliance & Governance: Ensure application support activities adhere to established frameworks (e.g., ITIL), data security protocols, and audit requirements.
  • Release Management: Ensure business and technology teams are prepared for successful go-lives, software patches, and system upgrades
Location
Sydney
Job Function
TECHNOLOGY
Role
Engineer
Job Id
416217
Desired Skills
Service Management
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