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Service Delivery Manager Itil jobs

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    • Service & SLA Management: Oversee the end-to-end delivery of application managed services, ensuring prompt response times, incident resolution, and high…
    • Provide industry-leading thought leadership across End User Computing and Service Desk services, shaping target operating models, user experience strategy, and…
    • Manage delivery budgets and support contract renewals and service improvements.
    • Strong understanding of SLA management, service governance, and operational…
    • Manage improvements in the service delivery processes.
    • Support the Account Manager's and Technical Support Specialist's on new services and/or expansion of…
    • Be transparent about delivery risks.
    • Significant experience in delivery management, operations management, or programme management within a professional…
    • Up to 5 additional service bonus leave days per year.
    • Experience in project management within financial services or a similarly complex, regulated environment.
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    • Exposure to service delivery transformation or process standardization.
    • Experienced MSP leader with 5+ years in service delivery roles.
    • Proven experience leading consulting, professional services, project delivery, or technology delivery teams.
    • Financial impacts of delivery risks identified and…
    • Experience in service delivery, facilities management or a similar operational leadership role.
    • Service Delivery Oversight — Manage daily service delivery to…
    • Strong technical delivery background spanning backend services, networks, and hardware rollouts.
    • Navigate a large corporate matrix environment to remove…
    • Experience in Workday Application Management Services (AMS), managed services or service delivery management roles.
    • Knowledge of IT service management principles and frameworks (for example, ITIL) and their practical application in service delivery.
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    • The ideal candidate will have a strong background in managing complex delivery plans, coordinating cross-functional teams, and driving continuous improvement in…
    • The Service Delivery Manager holds the accountability for delivery of all services to contracted Service Levels.
    • A free day of leave on your birthday.
    • You have a substantial background in customer-facing service delivery within IT, managed services, or a related technical environment.

Job Post Details

Service Delivery Manager - job post

Tata Consultancy Services
(part of Tata group)
3.9 out of 5 stars
Sydney NSW
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Location

Sydney NSW

Full job description

Job Description:

Roles and responsibities:

  • Service & SLA Management: Oversee the end-to-end delivery of application managed services, ensuring prompt response times, incident resolution, and high availability.
  • Team Leadership: Mentor, manage, and scale a team of support engineers (Tier 1 to Tier 3), balancing workloads, prioritizing tasks, and ensuring technical readiness.
  • Stakeholder Engagement: Act as the primary bridge between technical teams, business stakeholders, and third-party vendors to communicate progress and manage expectations.
  • Continuous Improvement: Proactively analyze ticket trends and system bugs to identify root causes, improve support processes, and optimize software reliability.
  • Compliance & Governance: Ensure application support activities adhere to established frameworks (e.g., ITIL), data security protocols, and audit requirements.
  • Release Management: Ensure business and technology teams are prepared for successful go-lives, software patches, and system upgrades
Location
Sydney
Job Function
TECHNOLOGY
Role
Engineer
Job Id
416217
Desired Skills
Service Management
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