Skip to main content
Post your resume and find your next job on Indeed!

Service Delivery Manager Telecom jobs

Sort by: -
  • View similar jobs with this employer
    • Reviewing, assessing and presenting service delivery reporting, ensuring key SLAs and deliverables are met, or providing suggestions where improvements can be…
    • View all Centorrino Technologies jobs - Melbourne jobs
    • Salary Search: Service Delivery Manager salaries in Melbourne VIC
    • See popular questions & answers about Centorrino Technologies
    • The Service Delivery Manager is responsible for overseeing service management activities across Westpac’s branch, corporate, and cloud networks, ensuring…
  • View similar jobs with this employer
    • Stakeholder Collaboration: Work closely with business and IT leaders to define the vision, scope, and delivery timelines for project deliverables.
    • Knowledge of IT service management principles and frameworks (for example, ITIL) and their practical application in service delivery.
    • Thorough understanding of service management and ServiceNow.
    • Drive deflection of email and messaging-based ticket requests to self-service portals where…
  • View similar jobs with this employer
    • Oversees project planning, resource allocation and service delivery.
    • Ensures service quality meets or exceeds client expectations.
    • Own end‑to‑end IT operations and service delivery for assigned business groups and value streams, ensuring service quality, customer satisfaction, and…
    • The Service Delivery Manager holds the accountability for delivery of all services to contracted Service Levels.
    • A free day of leave on your birthday.
    • Proven experience in service delivery, account management, or operational leadership roles within IT managed services.
    • Produce monthly operational and service reports as required.
    • Complete service quality and compliance reporting as required.
    • Contribute to the ongoing evolution of service operations capabilities, building repeatable delivery practices that improve delivery reliability, scalability…
    • Oversee service delivery to customers, ensuring service levels are met and outcomes are effective and profitable.
    • Prepare detailed reports and recommendations.
    • Demonstrated leadership experience with customer centric orientation and ability to drive a service culture.
    • Drive and oversee the day-to-day passenger services…
    • Manage improvements in the service delivery processes.
    • Support the Account Manager's and Technical Support Specialist's on new services and/or expansion of…
    • Lead the day-to-day delivery of ICT services, ensuring performance meets agreed service levels and business expectations.

People also searched:

restaurant manager
retail manager
rider
store manager
supervisor
telecommunications
delivery driver
driver
operations manager

Job Post Details

Service Delivery Manager - job post

Centorrino Technologies
Melbourne VIC 3004•Hybrid work
$130,000 - $150,000 a year - Full-time

Job details

Pay

  • $130,000 - $150,000 a year

Job type

  • Full-time

Location

Melbourne VIC 3004•Hybrid work

Full job description

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there.

We’re excited by the fact our team is continuing to expand. And, as we continue to grow, we’re on the hunt for a Service Delivery Manager to join our team in Sydney, Melbourne or Brisbane.



Requirements


What You'll Do:

  • Building and maintaining strong relationships with your customers, both remotely and in-person through recurring engagements.
  • Collaborating with your peers in technical and client-facing teams, to achieve successful outcomes for the customer.
  • Reviewing, assessing and presenting service delivery reporting, ensuring key SLAs and deliverables are met, or providing suggestions where improvements can be made.
  • Serving as an escalation and contact point for your customers, removing roadblocks, and addressing technical and non-technical queries in a prompt manner.
  • Champion the outcome of issues and tasks through your knowledge and application of core ITIL principles and guidelines.

What You'll Bring:

  • A passion for providing exceptional customer service, demonstrated through your ability to show empathy and understanding from all perspectives, including your peers and your customers.
  • Experience as an Account Manager, Junior Account Manager, Service Delivery Manager, IT Manager or relevant role
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level
  • Excellent listening, negotiation and presentation abilities
  • Strong technical understanding, or the ability to learn technological products and services very quickly
  • Understanding technical issues and technical jargon and be able to communicate back in layman’s terms for the customer to understand

Benefits


Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

  • Hybrid working with team anchor days to support collaboration.
  • Extensive training and development opportunities that enable continual growth as part of your career planning.
  • Extensive discounts and benefits to maximise your money.
  • A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
  • Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.


CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.


Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

  • Hybrid working (for majority of our roles) with team anchor days to support collaboration.
  • Extensive training and development opportunities that enable continual growth as part of your career planning.
  • Extensive discounts and benefits to maximise your money.
  • A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
  • Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.


CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.


Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

Let Employers Find YouUpload Your Resume