Service Delivery Manager jobs in Melbourne VIC
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View similar jobs with this employerInteractive Pty LtdPort Melbourne VIC 3207- Owning service performance, availability and SLA delivery across a small portfolio of strategic customer accounts.
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- Acquire IntelligenceMelbourne VIC
- Knowledge of IT service management principles and frameworks (for example, ITIL) and their practical application in service delivery.
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- Victorian GovernmentMelbourne VIC
- The ability to mentor, coach and develop project managers, building delivery capability across the team.
- Corporate Services is focussed on delivering high…
- Victorian GovernmentMelbourne VIC
- Provide leadership in a dynamic environment by responding flexibly to shifting priorities, managing pressure effectively and ensuring delivery of high-quality…
- AccentureMelbourne VIC
- Develop and maintain delivery plans, milestones, dependencies and integrated delivery approaches.
- Develop and implement action plans to address delivery…
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- CompnowNotting Hill VIC
- The Service Delivery Manager holds the accountability for delivery of all services to contracted Service Levels.
- A free day of leave on your birthday.
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- Wesfarmers HealthDocklands VIC
- Leading and developing internal service delivery teams while managing vendor performance and service outcomes.
- MedHealthMelbourne VIC 3000
- Support technology project delivery and operational governance.
- Strong knowledge of ITIL and service management best practices.
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- Victorian GovernmentMelbourne VIC
- The Manager Security Services is responsible for leading the delivery of contracted security services to ensure the safety of Homes Victorias clients, people,…
- Victorian GovernmentMelbourne VIC
- The Contract Manager, Service Operations supports the transition from project delivery to business-as-usual operations.
- Work Type: Fixed-term - Full-time.
- Victorian GovernmentMelbourne VIC
- The Contract Manager, Service Operations supports the transition from project delivery to business-as-usual operations.
- Work Type: Fixed-term - Full-time.
- Endeavour GroupRichmond VIC 3121
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- Victorian GovernmentMelbourne VIC
- Agile project delivery, DevOps and Project governance experience will be advantageous.
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- InchcapeMelbourne VIC
- Work closely with the Workshop Controller to maximise workshop utilisation, efficiency, and service department performance.
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- Victorian GovernmentMelbourne VIC
- Driving continuous improvement in integration delivery by applying lessons learnt and performance insights.
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- UnisysMelbourne VIC
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Service Delivery Manager
461 Williamstown Road, Port Melbourne VIC 3207
Service Delivery Manager
Job details
Pay information not provided
On-site parking
461 Williamstown Road, Port Melbourne VIC 3207
Full job description
Job description
Posted Tuesday 29 September 2026 at 9:00 am
At Interactive, we deliver trusted technology for unstoppable Australian business and we've recently named as the 'MSP of the Year' by CRN.
We're the team behind some of Australia's most critical cloud and managed services environments, helping customers operate with certainty and confidence.
About this role
You'll own end-to-end service delivery for a portfolio of strategic Cloud customers, ensuring operational performance, service quality and customer satisfaction remain at the highest level whilst building strategic relationships across all levels of your customer accounts
You'll be responsible for:
- Owning service performance, availability and SLA delivery across a small portfolio of strategic customer accounts
- Leading service reviews, reporting, governance and action tracking
- Guiding customers through incidents, problems, changes and service requests
- Driving continual improvement using service data, trends and customer feedback
- Building trusted stakeholder relationships and identify opportunities to strengthen retention and growth
What you'll bring
- Strong SDM experience working with large, complex customer accounts
- Strong ITSM expertise and ITIL certifications
- Proven success managing SLAs, governance, risk and service performance
- Strong stakeholder engagement and communication skills
Why join us?
- Join the CRN 2026 MSP of the Year
- Drive service excellence across leading Australian organisations.
- Free onsite parking
- Onsite barista
- Career growth within one of Australia's leading technology services providers
Ready to make an impact?
If you're passionate about service excellence, operational excellence and building trusted partnerships, we'd love to hear from you.
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Job details
Pay type
Salary
Job start date
Sunday 4 October 2026
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