Service Delivery Manager jobs

About the Role

Workskil Australia is seeking a motivated and detail-oriented Systems and Process Business Analyst to join our dynamic team. This role will bridge the gap between business needs and technical solutions, working closely with project managers, teams, and subject matter experts to ensure seamless system enhancements and process optimisation.

As a key member of our team, you will collaborate with stakeholders to document workflows, support solution development, and contribute to the overall efficiency and performance of the business. Your expertise will help drive improvements in user experience, system functionality, and compliance, supporting successful project outcomes.

This role is being offered on a full time, ongoing basis and will be based either at our Head Office in Melrose Park or at our National Administration Centre located in the Adelaide CBD.

You’ll also experience the work/life balance that comes with working a 9-day fortnight, with a dedicated and fixed day off every second week. You will still receive the remuneration of a full time employee in addition to the ability to salary sacrifice. This challenging role will be a well sought after opportunity so we encourage you to submit your application at your earliest convenience.

Key Responsibilities:

• Collaborate with project managers, teams, and business subject matter experts to identify business requirements and translate them into actionable system enhancements.
• Act as a liaison between business needs and IT solutions, ensuring alignment with strategic objectives.
• Document current and future state workflows and business processes to inform system design.
• Develop clear business requirements to define project scope and inform solution development.
• Conduct design sessions to ensure a shared understanding of the project solution.
• Document system specifications and facilitate approval processes prior to development.
• Assist with creating test cases and scenarios to ensure systems meet business requirements.
• Support system testing to verify functionality and usability before deployment.
• Manage the rollout of system solutions and enhancements to ensure successful adoption.
• Contribute to the maintenance of the Compliance Matrix to track obligations imposed by funding contracts.
• Identify opportunities for process optimisation to improve business performance and enhance user experience.
• Provide project support, including task coordination, progress tracking, risk management, and ensuring successful project delivery.

What We're Looking For:

• A strong academic background in IT, Business, or a related field (or equivalent experience)
• Proven experience in business analysis, business improvement, or project management
• Strong analytical, strategic thinking, and problem-solving abilities
• Excellent communication skills and the ability to manage stakeholders effectively
• Ability to work well both independently and as part of a team
• A willingness to understand complex government contracts and compliance requirements
• Proficient in Microsoft Office Suite and comfortable with system documentation and testing processes

About Us

Workskil Australia is a national not-for-profit and charitable organisation, with almost 40 proud years of supporting Australians to achieve sustained economic and social self-reliance. We do this by providing a range of employment, work experience, disability, youth, Indigenous and community services across New South Wales, South Australia, Western Australia and Victoria.

We promote a positive team culture where high performance can thrive. We value excellent customer service, integrity and honesty in our employees. We look for employees who have a genuine passion for working with those in need, are results-focused and can contribute to a strong team. In return for your truly valued contribution we will support your ongoing career development and offer a friendly, supportive & innovative environment for you to thrive.

We work hard every day to:

• Work with our Customers to secure great long-term job opportunities.
• Meet the labour needs of business and industry through quality recruitment services at no cost.
• Assist businesses with diversifying their workforce.
• Provide specialist employment and community services to people seeking work, including people with mental illness, injury or disability and Indigenous Australians.
• Deliver work experience projects to the community.

Our values remain at the heart of everything we do and we strive to conduct our business with the highest degree of care, integrity, respect, honesty and service. We believe that the care, respect and high level of service we give to all of our customers is our key point of difference.

Remuneration

A competitive salary will be negotiated commensurate with skills and experience. As Workskil Australia is a public benevolent institution, we can also offer a portion of the salary through tax effective salary packaging.

About your Application

For your application, please include both a cover letter and resume. Your letter should set out why you are the appropriate candidate for the role. For ease of upload, we encourage you to combine these into one file as a pdf or word document. Incomplete applications will not be considered. If you progress in your application for this role Workskil Australia will undertake screening, including medical assessments and police checks to ensure that you can carry out the inherent requirements of this role and that reasonable accommodations can be made. Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance and other checks that may be a requirement of the position. To learn more about working at Workskil Australia head to https://www.workskil.com.au/about-us/work-with-us/

We are actively looking to fill this role and reserve the right to shortlist and interview applicants whilst this advertisement is open so encourage you to submit your application at your earliest opportunity.

Workskil Australia is an inclusive, equal opportunity employer and we particularly welcome applications from Aboriginal and Torres Strait Islander people, applicants from culturally and linguistically diverse backgrounds and applicants who have a disability. We deliver a range of employment and community services to children, young people and their families and are committed to creating a safe environment for children and young people in the delivery of these services.