Service Delivery Manager jobs

DESCRIPTION

Are you passionate about leveraging data to deliver actionable insights that impact daily and long term business decisions? Amazon is seeking a S&OP Program Manager for our Transportation network who will work across the organisation to determine the needs, goals, and execution plans to create a world class logistics network in Australia. This leader will be a natural self-starter, comfortable with ambiguity, able to think strategically (while paying careful attention to detail), and enjoy working in a fast-paced, dynamic and data-intensive environment. The successful candidate knows and loves working with business intelligence tools, is comfortable accessing and working with big data from multiple sources, and effectively partners with the business to identify strategic opportunities to deliver results. This individual must have a curious mind-set, excellent analytical abilities, strong technical skills, as well as superior written and verbal communication skills.

Open to Sydney or Melbourne

Key job responsibilities
Develop and publish the weekly transportation forecast, driving improvements in effectiveness and accuracy over time.

Develop a long term transportation planning process for which operational (capacity, quality) or financial risk is highlighted across all transportation flows (inbound, middle mile, outbound) and modes. Use this to determine our long term network and carrier-specific capacity, service and speed requirements by geography over time.

Identify, analyse, review and lead end-to-end network improvement initiatives for existing and new logistics solutions with cross-functional stakeholders optimising for quality, capacity, speed and cost over the long term.

Develop the transportation network strategy and execution plan for peak and seasonal events.

BASIC QUALIFICATIONS

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.