Service Support Officer jobs

• Support the day-to-day case management of young people in the community subject to bail
• Deliver meaningful afterhours support to young people by doing practical and pro social activities
• See progress through small shifts that matter deeply to young people
• Fixed term full-time role earning $77,150 - $94,730 per year, plus penalties as per EBA for after-hours work and you will be paid superannuation.

What you will do

As youth justice case officer in the Enhanced Bail Supervision and Support service (EBSS), you will provide case support to young people subject to enhanced supervision and monitoring including home visits and help guide them through complex moments in their lives as they work towards completing their court order.

You will work directly with young people as well as their families and various community supports to promote rehabilitation and work on building their life skills to set them on the right path.

You will:

• Deliver support, including after hours support to young people, such as transport to school, work, appointments, and pro-social leisure/recreational activities.
• Provide technical expertise in electronic monitoring to support suitability assessments.
• Installation, removal, troubleshooting and maintenance of electronic monitoring devices for young people subject to EBSS.
• Work closely with families, courts and services to support accountability and rehabilitation
• Manage competing priorities in a role where adaptability matters more than perfection.

`We're working sometimes with the most vulnerable young people in Victoria. A small shift or a small achievement in their life might seem like a small thing, but it's a very big thing in their life.' - Paul, Youth Justice Community.

This work is demanding and emotionally complex. If one task is done, there will always be something new to do. You will see progress in the young people you work with but change is often gradual rather than dramatic. However, watching the accumulation of small shifts that build over time will inspire you to continue your vital work.

You will not be doing this alone. You will work in a team who genuinely love the work they are do and where support is built into the job. Regular supervision and debriefing will help you balance your priorities and be ready with whatever the day brings you.

Work hours and locations:

This role is a rostered position, and Case Officers work on a rotating roster to provide you with flexibility in your week. The hours of operation Monday to Friday is 6am - 9pm and there are two shifts (morning and afternoon) within these times. Operational hours on weekends are 9am - 9pm and you will be required to work weekends.

These positions are primarily based in either Sunshine (North West Metro Area) and Dandenong (South East Metro Area) and you will work flexibly across different locations within these regions, to support to young people and their families.

Successful applicants will be provided with all necessary training to support performance of the role.

About you

If you can use organisation and communication skills to guide real change in young people and looking for a hands on role, this role is for you.

A relevant qualification in social work, youth work, psychology, human services, criminology or criminal justice is desirable.

You will also need a full driver's licence and maintain a current Working with Children Check.

You should also have:

• the ability to establish rapport with young people regardless of their age, gender, developmental stage or cultural background
• strong written and verbal communication skills for report writing and interacting with stakeholders
• the ability to be flexible and responsive to changes in priorities
• the capacity to stay calm, regulate yourself and keep working after difficult conversations
• an openness to supervision and feedback in a role where learning never stops
• prior experience working with young people in similar fields is highly desirable.

To learn even more about what we look for in new youth justice case officers, please read the position description.

What to expect in our application process.

Stage 1: Application screening - we will carefully review your application documents on a rolling basis. You can expect timely communication from us regarding the status of your application.

Stage 2: Video Interview (15 minutes) - this is an online video interview where you will answer questions that will help us understand your background, motivations and initial fit with youth justice.

Stage 3: Assessment centre - This will involve a case study and panel interview in person - 90 minutes. Here you will be invited to also complete Security Checks which include a National Coordinated Criminal History Check (NCCHC) and an Australian Entitlement to Work Check via Fit2work.

Stage 4: Application mandatory checks - Should you progress past the assessment centre, you will be required to provide two referee details and are required to provide a copy of your current Employee Working with Children Check card.

Stage 5: Offer - If you have successfully made it here, expect to hear about an offer from Recruitment and the next steps for bringing you on board.

Further information on the application process can be found on the information sheet attached.

If you have any further questions, please contact Jessica Salomone - South East EBSS Team Manager on 0438 129 333 or email Jessica.X.Salomone@justice.vic.gov.au

Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy at https://www.justice.vic.gov.au/careers/aboriginal-torres-strait-islander-employment.

How to apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

IMPORTANT INFORMATION:

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity and culture must be recognised and respected, their voices heard and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.