Role Summary

The role of the Community Services Coordinator is to ensure that we are delivering optimal, person-centered services that are satisfying the needs of our clients. The role involves regular contact with clients as well as their families and other stakeholders, seeking to build meaningful, lasting relationships with them. You will take responsibility for staffing levels and manage the performance of the support workers who deliver services to your clients. You will have the accountability for utilising provided funds and for meeting budgetary requirements. The ultimate performance indicator for the role is the satisfaction of your clients.

Responsibilities and Duties

• Working closely with clients to ensure that their funds and services are being used and delivered as effectively as possible
• Confirming that support plans are being followed and that progress notes of a high quality are being kept
• Managing and supporting and team of support workers
• Ensuring that our services are compliant, in line with standards and that we are effectively managing risks

This is a full time role based out of our new West Perth office. Monday to Friday 9am - 5pm!

Skills, Attributes and Experience

The ideal candidate will have a proven track record of providing quality services within person-centered or community programs. This will ideally include experience managing participants who have complex mental health issues or challenging behaviours. You will have an understanding of the NDIS funding model and associated reporting requirements and utilise this to solve problems and work with stakeholders to resolve complaints. We are looking for proactive self-starters who will lead performance appraisals and identify areas for growth and development as part of a continuous improvement plan.

Key requirements for the role include:

• Relevant qualifications/certifications or significant experience within the NDIS framework
• Excellent documentation and reporting skills
• Strong people skills and the ability to communicate effectively with a range of stakeholders
• Must possess or be willing to obtain an NDIS screening clearance, a WWCC, a WA drivers licence and a reliable vehicle