South East, Collections jobs in Melbourne VIC

About the Role

We are seeking motivated and reliable Telephone Debt Collectors to join our team for at least 18 months – hopefully more in our Mulgrave office. **WE HAVE MULTIPLE ROLES** We are looking for staff who want a role that makes a difference and understand that this is more than just making calls. This role requires you to perform, contribute as a key member of the organisation, and make a meaningful impact through your commitment and effort.

This role involves engaging with customers over the phone, negotiating repayment solutions, and delivering strong outcomes while maintaining a professional and respectful approach.

Join a team where performance, professionalism, and people matter.

The Commercial Credit Services Group, established in 2001. With over two & half decades of experience in the debt recovery industry, we combine the strength, systems, and scale of a large agency with the personalised approach of a boutique firm.

We pride ourselves on transparency, performance, and respectful engagement, helping clients recover outstanding debts while maintaining positive customer relationships.

Office hours

• Monday – Thursday: 8:30am – 8:30pm
• Friday: 8:30am – 5:00pm

Role Requirements - MUST be:

• Committed to at least 18 months with our business, hopefully longer
• Able to Work a minimum of 3 shifts per week
• Able to Commit to at least 18 hours per week
• Available to work on a Monday & can stay until at least 4pm, ideally be available until 8:30pm if required.
• Available to work on a Friday & can finish at 5pm
• If you want to work a day shift, you must be able to start at 8:30am if required, work until at least 4:00pm, ideally no earlier than 5pm & Average shift length needs to be at least 5 hours
• If you want to work a late afternoon or evening shift, you must be able to finish at 8:30pm Monday to Thursday if Required & 5pm on a Friday.
• Aware & Understand that this is not just a job making calls. As one of the most important members of the organisation, you are expected to consistently perform and meet expectations.

Student Applicants

Students are welcome to apply; however:

• You must still meet the minimum 3 shifts and 18 hours per week requirement
• You must be able to maintain consistent availability, regardless of exams or assignments
• Working 3 shifts and 18 hours per week while school is in session is a non-negotiable requirement of employment. The workload of the business does not reduce during exam periods or times of increased study commitments, and we expect all employees to honour the availability and hours they committed to when accepting the role.
• You MUST be well organised, with a clear plan to balance all your needs e.g., Study, Social life, Family commitments, Rest, Work responsibilities
• You must adapt your course schedule to ensure that you are always Available to work on a Monday & Friday that finishes at 5pm
• By accepting this role, you are expected to work the required shifts and maintain the agreed availability, regardless of your study commitments.

What We’re Looking For

We are looking for individuals who:

• Are Punctual!
• Allow time to arrive at work to ensure they are the best condition to perform
• Are reliable and committed, understanding their importance to the business
• Can think on their feet and handle challenging conversations
• Have a positive mindset and strong work ethic
• Are open to feedback and see it as an opportunity to improve
• Communicate effectively and professionally
• Are confident in handling performance-driven environments
• Can commit to staying with us for at least 18 months
• Can commit to being available 3 shifts per week as a minimum
• Can commit to being able to work 18 hours per week as a minimum
• Can commit to ensuring you can always work on a MONDAY
• Can commit to ensuring you can always work a FRIDAY shift, that finishes at 5pm

Why the COMMERCIAL CREDIT SERVICES GROUP?

• Supportive and team-focused environment
• Opportunity to grow and develop valuable communication skills
• Work with an experienced and established organisation
• Clear expectations with a strong focus on performance and improvement
• Friday Lunches and Social Outings throughout the year
• Team that has dedicated members to boost staff engagement.
• A great place to work alongside like-minded people
• Workplace that provides courses free of charge through accredited suppliers for high performing staff.
• Lifelong skills that can also be used post working with us.
• Opportunity to become permanent after 12 months if that aligns with your needs.

If you’re looking for a role where you can grow, be challenged, and make an impact, and can 100% commit to our Role Requirements we’d love to hear from you.

• Apply now and start your journey with the Commercial Credit Services Group.

Pay: $33.70 – $39.09 per hour

Expected hours: No less than 18.0 per week

Benefits:

• Free food
• Professional development assistance

Application Question(s):

• What is your mobile number?
• What is your email address?
• What suburb do you live in?
• How many days can you work between Monday to Friday? (Minimum shift is 3 hours & we are open Monday-Thursday 8:30am-8:30pm & Friday 8:30am - 5pm)
• How many hours per week do you wish to work?
• What is your availability on Monday - list start & end time you are available to work? (We are open from 8:30am - 8:30pm on Mondays)
• What is your availability on Tuesday - list start & end time you are available to work? (We are open from 8:30am - 8:30pm on Tuesdays )
• What is your availability on Wednesday - list start & end time you are available to work? (We are open from 8:30am - 8:30pm on Wednesdays)
• What is your availability on Thursday - list start & end time you are available to work? (We are open from 8:30am - 8:30pm on Thursdays )
• What is your availability on Friday - list start & end time you are available to work? (We are open from 8:30am - 5:00pm on Fridays - note you must be able to finish at 5pm on a Friday if required)
• Are you able to commit to a minimum of 18 months' employment with our business? Please note that an 18-month or longer commitment is a requirement of this role, and applicants who cannot commit to this period are not suitable for the position.
• Are you an Australian Citizen or Permanent Resident?
• Are you currently a student? If so, please confirm that you can commit to working a minimum of 3 shifts and 18 hours per week while school is in session, including during exams and periods of increased workload. This is a non-negotiable requirement of the role, and applicants unable to meet this commitment should not apply.
• Are you a student? - if so, what are you studying & how many more years left before you finish?
• Were you referred by someone from our organisation, if so, who?

Work Location: In person