Spinal Injury Support Worker jobs

• Deliver expert workers' compensation claims support that strengthens compliance, streamlines processes, and improves injury management outcomes.
• Permanent full-time opportunity with flexibility to consider compressed working arrangements
• Offering salary circa $100k base + Super + Salary Packaging
• This is a national role that can be based at any of our Processing Centres + WFH

Discover life-giving possibilities

Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: life giving donations, for life changing outcomes. Together, we want to help you build a fulfilling career with Lifeblood.

About the role

This role provides specialist support and advisory across injury support systems, claims administration, and governance processes to ensure accurate, timely and compliant management of workers compensation claims and associated activities.

The Specialist is responsible for coordinating key administrative functions including triage, workers compensation claims processing, benefit payments, and documentation management.

In addition, this role will support in maintaining system integrity and contributing to workflow optimisation and continuous improvement to enhance the effectiveness and capacity of the broader injury management team. You will have a direct impact on organisational performance through improved claims outcomes, risk reduction and system efficiency.

Sound interesting? Here’s what we’re looking for:

• Demonstrated experience in workers compensation, injury management and/or return to work coordination/systems
• Strong understanding of workers compensation calculations, including pre-injury earnings analysis
• Experience managing/coordinating administrative and operational workflows with a high degree of accuracy
• Strong working knowledge of claims management systems and reporting practices
• High level of attention to detail and ability to manage competing priorities autonomously
• Strong interpersonal skills with the ability to influence decision-making and drive adoption of improved practices with key stakeholders
• Minimum 3 years’ experience in a similar role
• Ability to identify, analyse and optimise workflows and processes to improve efficiency, reduce manual effort, and enhance service outcomes.

Benefits and Wellbeing

We place our employee's well-being at the forefront and express gratitude and care for one another. As an Australian Workplace Equality Index recognised employer and one of Australia’s menopause-friendly organisations, we celebrate diversity and support all our people.

In addition to being a part of an organisation that is the heartbeat of the nation, you will have access to the following:

• Ability to purchase additional annual leave
• Access to salary packaging with an option to package up to $15,900 for living expenses and $2,650 for meals and entertainment
• 14 weeks paid parental leave - no waiting period for either parent
• Our dedicated employee assistance program - Sonder that you can access 24/7 from an app on your phone
• Plus, many more!

Is Lifeblood your reason? Apply NOW!

We’re proud to be a Circle Back Initiative Employer for 2026 and commit to respond to every applicant. You’ll hear from us once your application has been reviewed.

Have a question about the role or do you need support or adjustments during any stage of the recruitment process? Email Sami, our AI Careers Assistant, at careers@redcrossblood.org.au. Sami can help with common questions, and if your question needs more support, it will be escalated to our Talent Acquisition team.

Please note: we can’t accept applications sent directly to this email address.

This vacancy is being managed directly by Lifeblood’s Talent Acquisition team. We won’t be accepting applications from external recruitment agencies for this role.