Student Services Assistant jobs in Macquarie University NSW

• Salary Package: From $102,136 (HEW 6) per annum, plus 17% employer's superannuation and annual leave loading

• Appointment Type: Full-time (35 hours per week), fixed-term appointment until 18 June 2027.

• Location: Macquarie University, Wallumattagal Campus (North Ryde)

The Role
In this role, you will be an integral part of a dynamic Adviser team working with various stakeholders to provide advice, guidance, and pastoral care to our domestic and international student cohorts. You will use your experience to positively engage with the student cohort and guide them to success.

Reporting to the Student Services Team Leader, you will drive the effective delivery and continuous improvement of student advising within the College. You will be an integral part of the student experience on-campus, delivering a high level of service to students in person in an intensive delivery model consisting of 5 Terms and 9 Blocks.

*** This is a student-facing role, and it is expected that you will be available to work on campus most days of the week.

About You

We are looking for a capable and enthusiastic Student Adviser with a passion for student success and support, and who can work collaboratively with both professional and teaching teams. As the College has two overlapping sets of study periods, operating both 5 ‘Terms’ and 9 ‘Blocks’ each year, you will be someone who thrives in a fast-paced environment and loves variety in their day-to-day working life.

Duties including but are not limited to the following:

• Provide advice and guidance to both domestic and international students in our wide portfolio of pathway courses and English Language Programs.
• Conduct support interventions for students with academic progression concerns.
• Respond to student welfare and academic concerns raised by College staff as required.
• Participate in and support the implementation of College events, such as Orientation or support workshops.
• Assess and process applications relating to student enrolment, such as Reduced Study Load, Suspension of Studies or Course Transfer requests.
• Support positive culture within, across and beyond College teams by building and supporting respectful relationships with key stakeholders.
• Contribute to the development, documentation, implementation, review and continuous improvement of matters in area of responsibility.
• Perform any other duties as required and appropriate for this classification.
• Comply with relevant professional standards, codes of ethics and EEO and WHS regulations.

About Us

Macquarie University College is wholly owned and operated by the University and provides students with an alternative pathway to a range of Macquarie University's undergraduate and postgraduate degrees by using our accelerated learning model.

The College offers Diploma of Arts Media and Communications, Diploma of Business, Diploma of Business Analytics, Diploma of Commerce, Diploma of Engineering, Diploma of Game Design and Development, Diploma of Information Technology, Diploma of Marketing & Media, Standard Foundation and Intensive Program, Masters Qualifying Program (Accelerated) and Masters Qualifying Program (Standard), and a fee-free program called UniReady, launched in late 2025. We also deliver a suite of ELICOS (English language) programs, and non-award language programs and services including study tours, teacher training and PTE Academic test centres.

To Apply
To be considered for this position, please apply online by submitting your CV and a separate (2-page maximum) cover letter that demonstrates how you meet the following selection criteria:

• Strong experience with providing support and guidance to both domestic and international students, with a focus on welfare.
• Knowledge of the Australian higher education sector, Foundation Programs and ELICOS sectors and the regulatory environment.
• Demonstrated organisational and time management skills to efficiently handle a high-volume workload in a fast-paced, complex environment while maintaining attention to detail.
• Demonstrated experience in working effectively and collegially with various stakeholders to continuously improve and provide a high level of service to students.
• Strong written and verbal communication skills, with experience in communicating complex and sensitive information to key stakeholders and to those for whom English is not their primary language.
• Strong computer skills including the understanding of student management systems and Microsoft Office suite of products.

*** This role requires a National Police Check Clearance and applicants are preferred to hold a current Working with Children Check (WWCC) or be willing to obtain one.

Note: This position is not available for visa sponsorship, and the successful applicant must have valid work rights in Australia.

Role inquiries: Sophie Sun on sophie.sun@mq.edu.au

Applications Close: Sunday, 15 November 2026 at 11:59 p.m. (AEDT)

Note: Interviews are expected to be conducted face-to-face on Friday, 20 November. Please ensure you are available on this day.

Pre-Employment Checks

Macquarie University cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.

Your employment is conditional upon the completion and maintenance of all role-required pre-employment checks in terms satisfactory to the University.

If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account.

Applications Close:

15/11/2026 11:59 PM

A Place Where You Belong
At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.