We're looking for a Customer Support Officer to join our Children's Services Support Services Team! You'll be a first point of contact for families, Directors, Educators and Regional Managers, handling enrolments, bookings, payments and general account enquiries. You'll work closely alongside our Senior Support Officers and Children's Services Administration Manager, who you can turn to for anything more complex. The role is full-time, with 38 hours per week.

Key Responsibilities:

Provide frontline phone and email support to families, OSHC Directors and Educators, and Early Learning staff
Process enrolments, checking documentation and following up anything incomplete
Manage Xplor booking requests, waiting lists and account updates
Process payments, refunds and EFTPOS transactions
Run weekly Master Roll reports and follow up discrepancies with services
Support Vacation Care administration and Communications updates

SKILLS & EXPERIENCE

Relevant qualification in children’s services, administration or equivalent experience
Experience in administration or customer service, ideally in a high-volume or fast-paced environment
Strong attention to detail and time-management skills
A confident communicator who's comfortable managing multiple enquiries at once
Experience with booking or account management systems (Xplor experience highly regarded, but not essential)
A team player who takes pride in getting the details right

ABOUT THE Y

YMCA South Australia is a not-for-profit community organisation that has served the South Australian community for more than 170 years. Our aim is to develop the whole person, helping all South Australians connect with a better life - not only physical fitness and capabilities but also sense of identity, purpose, hope and dignity, psychological health, resilience, social connectedness, lifelong learning and contribution back into the community. We are a leading provider of recreation, community, and children’s services and we deliver programs and services across the state in settings including community recreation centres, swimming pools, health and fitness facilities, community centres, camps, early education and schools and youth services.

BENEFITS WITH THE Y

Free Access - Free access to YMCA SA managed recreation centres (pools, gyms, courts) and for immediate family when visiting together
YMCA SA Discounts - 20% off programs, classes, café food, merch, and OSHC/Vacation Care services
Health and Wellbeing - Access to free flu vaccinations and our Employee Assistance Program (EAP) with 24/7 support
Career Growth Opportunities - A culture of empowerment and growth with ongoing opportunities for learning and career/skill development

HOW TO APPLY

For a confidential discussion about this opportunity, please contact Georgia Wyatt at georgia.wyatt@ymcasa.org.au.

Does this sound like you? Please submit your resume and cover letter You must address the key selection criteria in your application. Please note, only shortlisted applicants will be notified.

Applications close Wednesday, 11th of November 2026.

COMMITMENT TO SAFEGUARDING CHILDREN

At the Y, we are committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. As such, we ensure that all of our candidates are appropriately screened to make sure that the right people are in the right roles. This includes:

National Police Check (issued in the last 6 months)
DHS Working With Children Check
International Criminal History Record Check (if worked overseas in the last 5 years)

YMCA South Australia is an equal opportunity employer and is committed to safeguarding children and young people and other vulnerable people.