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    • Paid training and certification support.
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    • Your flexibility and commitment will help ensure AMP’s tech environment remains stable and responsive around the clock.
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    • Paid training and certification support.
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    • Incident Case Management: Manage the lifecycle of IT support tickets using internal tracking systems to meet SLA targets.
    • Pay: From $6,250.00 per month.
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    • Experience in IT support, service desk, or desktop support is preferred.
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    • Front-facing TechZone duties: Maintain a customer-centric area where users can approach and receive technical support.
    • Strong customer and communication skills.
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    • Experience in an IT Service Desk, any customer support, or technical help role, providing first level support to end users (Desirable but not essential).
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Job Post Details

IT Support Specialist - job post

InteliCare Holdings Ltd (ASX: ICR)
Perth WA
From $6,250 a month - Full-time

Job details

Pay

  • From $6,250 a month

Job type

  • Full-time

Location

Perth WA

Benefits

Pulled from the full job description

  • Childcare assistance
  • Professional development assistance
  • Parental leave
  • Health insurance
  • Vision insurance
  • Dental insurance
  • Life insurance

Full job description

InteliCare Holdings Ltd (ASX: ICR) is an Australian technology company that develops AI-powered software solutions for aged care and disability support services, focusing on predictive care, monitoring, and operational efficiency in healthcare environments.

For an IT Support Specialist / Product Support Analyst role like the one at InteliCare Holdings Ltd, the responsibilities typically include:

Job description

Provide Level 1 and Level 2 technical support to customers and internal users.

Diagnose and resolve software, hardware, and connectivity issues.

Support cloud-based applications and SaaS platforms.

Respond to support tickets, emails, and phone enquiries within service-level targets.

Install, configure, and maintain user accounts and devices.

Train customers on how to use the company's software.

Escalate complex technical issues to engineering or product teams.

Document incidents, solutions, and knowledge base articles.

Test new software releases and provide feedback to developers.

Deliver excellent customer service while maintaining accurate support records.

Pay: From $6,250.00 per month

Benefits:

  • Childcare assistance
  • Dental insurance
  • Health insurance
  • Life insurance
  • Maternity leave
  • Parental leave
  • Professional development assistance
  • Visa sponsorship
  • Vision insurance

Work Location: In person

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