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    • Prior experience as a Technical Support Engineer or in a hands-on technical support role.
    • Proven track record managing or leading a technical support team in a…
    • View all Anysphere jobs - Australia jobs - Technical Support Engineer jobs in Australia
    • Salary Search: Technical Support Engineering Manager, Singapore, Australia salaries in Australia
    • Provide technical support to customers pertaining to installations, upgrades, operational and technical issue resolution.
    • Monthly phone and internet allowances.
    • To provide technical assistance to the team members in resolving customer issues.
    • This role is focused on resolving technical issues, offering guidance, and…
    • To conduct complex support activities and provide oversight and technical training to the less senior team members.
    • Strong understanding of technical support operations, including SLA management and escalation handling.
    • 8+ years of experience in technical support, including…
    • Bachelor's in computer science, Engineering, or equivalent degree, or equivalent technical support experience.
    • Responsible to adhere to set internal controls.
    • Strong analytical and troubleshooting skills, with the ability to diagnose technical issues and implement effective resolutions.
    • Prior experience in enterprise software, infrastructure, or cloud technical support environments.
    • The Senior Manager, Software Maintenance Engineering is…
    • Build, Manage and support the existing Core Infrastructure, Data Centre Facility & Operations (24/7 support) for one of largest Australian Telecom Service…
    • Participate in ongoing learning opportunities to expand technical and customer support capabilities.
    • This role is ideal for individuals looking to build…
    • The role will initially focus on deep technical support and incident management for our live hospital clients.
    • Commuting to work/office* - costs reimbursement.
    • Resolve technical issues: Liaise with clients and internal teams to resolve technical incidents and requests.
    • Minimum 3 years hands on IT support experience in…
    • Surface technical opportunities that support expansion, upsell, and cross-sell activity in partnership with the Account Executive.
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    • Applying your specialist Workers Compensation technical knowledge to claims of a complex nature, and acting as a technical reference point for other team…
    • 1–2 years’ experience in a technical support, helpdesk, or IT support role; exposure to a SaaS or enterprise software environment is advantageous.

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Job Post Details

Technical Support Engineering Manager, Singapore, Australia - job post

Anysphere
3.0 out of 5 stars
Australia
Full-time
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Job details

Job type

  • Full-time

Location

Australia

Full job description

User Ops · Full-time · Singapore; Australia


Our mission is to automate coding. The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering. Our organization is very flat, and our team is small and talent dense. We particularly like people who are truth-seeking, passionate, and creative. We enjoy spirited debate, crazy ideas, and shipping code.

About the Role

We’re hiring the first Technical Support Engineering Managers to lead a team of Technical Support Engineers and deliver exceptional support experiences to Cursor users. In this role, you’ll guide the team in engaging directly with users, solving complex technical challenges, and leveraging learnings to build internal automations and optimize support processes. You’ll be at the forefront of ensuring users successfully leverage Cursor, shaping how AI-enhanced developer support operates at scale, and building the systems that make support world-class.

Ideal candidates are former support engineers with proven leadership experience, thrive in fast-paced startup environments, are passionate about developer tools, and proactively enhance processes and automation while growing the people around them.

What you’ll do

  • Lead, mentor, and grow a team of Technical Support Engineers through coaching, feedback, and career development.

  • Serve as the escalation point for complex or urgent customer issues, collaborating with engineering to drive resolution.

  • Set and monitor team goals, metrics, and processes to ensure consistent, high-quality support.

  • Partner with Product and Engineering to advocate for customer needs and influence roadmap priorities.

  • Drive operational excellence by improving workflows, building automations, and streamlining tooling.

  • Champion documentation and knowledge sharing to empower both customers and teammates.

You may be a fit if

  • Prior experience as a Technical Support Engineer or in a hands-on technical support role.

  • Proven track record managing or leading a technical support team in a SaaS or developer-focused company.

  • Strong debugging and problem-solving skills, with a deep understanding of software development workflows.

  • Familiarity with IDEs, LLMs, and AI-powered developer tools.

  • Excellent communication skills with the ability to coach teams and engage with senior external stakeholders.

  • Self-starter with curiosity, creativity, and a bias for action.

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