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    • Updating CRM log for leads and support requests.
    • Ideally they have experience in either allied health, software or support.
    • (possibly) carrying out demo calls.
    • 2+ years’ experience in a technical support, SaaS support, or software-focused operational role.
    • Provide timely, accurate technical support to end users,…
    • After hours support coverage as per work conditions.
    • All level 1 support functions, including initial problem diagnosis and replication.
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    • Experience in an IT Service Desk, any customer support, or technical help role, providing first level support to end users (Desirable but not essential).
    • At least 2 years in a technical support, software engineering, or customer-facing technical role.
    • Excellent problem-solving skills with the ability to debug…
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    • This role is primarily a customer-facing support position, focused on day-to-day ICT operations, user support, and routine maintenance tasks across the school.
    • No prior QA or technical support title required.
    • Building or improving automations to reduce repetitive support and operational work.
    • Resolve technical issues: Liaise with clients and internal teams to resolve technical incidents and requests.
    • Minimum 3 years hands on IT support experience in…
    • Technical or any graduate with prior technical expertise.
    • The 09:00 and 13:00 AEST support role will also work closely with our UK and India team to support our…
    • Participate in technical enablement sessions and onboarding support.
    • 1–3 years in technical support or SaaS troubleshooting.
    • Provide support to various projects in TCA.
    • Act as the escalation point for technical queries or requests regarding TOMRA’s various RVM’s and resolve technical…
    • 3+ years of technical customer support experience.
    • Experience working at a technical support center assisting a variety of customers.
    • Reporting to the Work Package Planning Team Lead, the Technical Support Officer provides administrative, non-technical support to the Planning Department.
    • Preferably 1-2 years of technical support experience with a global company.
    • Manage technical support tickets from start to finish, including escalating issues…
    • Strong verbal and written communication skills, with the ability to clearly explain technical information to non-technical users.

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Job Post Details

Tech Support - job post

BookedSolid
Remote
$30 - $40 an hour - Permanent, Part-time

Job details

Pay

  • $30 - $40 an hour

Job type

  • Part-time
  • Permanent

Benefits

Pulled from the full job description

  • Work from home

Full job description

INTRODUCTION

We're an early stage UK based health-tech startup, with customers both in Australia and New Zealand. We're looking for an Australian based team member to assist these customers with onboarding, support enquiries and potentially demo calls, albeit this last part is not essential.

ABOUT US

BookedSolid is an AI receptionist and communications platform for allied health, automating phone calls, SMS messaging and website chat for physiotherapists, chiropractors and more, all around the world. Founded in 2024, the company has scaled with now over 400 individual healthcare clinics using the platform.

THE ROLE

The role will begin as part time, but will hopefully grow into a full time role as the company expands and onboards new customers across the world.

We're looking for someone who is open to flexible hours, open to switching to full time and/or staying long term, and enjoys being part of a young and exciting team. Ideally they have experience in either allied health, software or support.

Responsibilities:

  • Assisting customers with onboarding.
  • Handling customer support requests.
  • Calling new sign-ups from Australia or New Zealand.
  • Updating CRM log for leads and support requests.
  • (possibly) carrying out demo calls.

Pay: $30.00 – $40.00 per hour

Benefits:

  • Work from home

Work Location: Remote

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