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Technical Support jobs in Melbourne VIC

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    • Providing technical support by phone, email, or onsite.
    • The role combines technical troubleshooting with customer support and often involves working directly…
    • View all Redrock MedTech Ltd jobs - Melbourne jobs
    • Salary Search: Technical Support Engineer salaries in Melbourne VIC
    • The purpose of this role is to provide first and second level technical infrastructure support, assist staff in the area of Microsoft Windows, Microsoft Office…
    • The Technical Support Specialist provides technical support for global retail stores, distribution centres, and support offices.
    • Remote Desktop Support – Windows Technician.
    • Diagnose and fix Windows 10 & 11 PCs and laptops over the phone and through remote sessions — fully work-from-home.
    • Technical support: 1 year (Preferred).
    • A field engineer is responsible for maintaining the integrity of the equipment that is on the site.
    • Ability to explain technical concepts to technical and non-technical audiences.
    • Communicate with customers via support cases, phone, and chat.
    • One year of experience supporting customers via email in similar tech support roles.
    • Becoming familiar with and being able to use support documentation and…
    • The purpose of this role is to provide first and second level technical infrastructure support, assist staff in the area of Microsoft Windows, Microsoft Office…
    • Strong verbal and written communication skills, with the ability to clearly explain technical information to non-technical users.
    • Experience in an IT support / helpdesk role (or equivalent).
    • We’re seeking an IT Support Technician to provide day-to-day technical support to staff.
    • Maintain technical documentation and support records.
    • Provide friendly and professional technical support to staff and assist with improving IT support…
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    • Working closely with colleagues, business users and technical teams, you’ll help improve service delivery and support the effective operation of ACNC's digital…
    • On the job IT support: 2 years (Required).
    • Minimum 2–3 years of hands-on IT support experience (helpdesk, field tech, or similar).
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    • Respond to technical support requests via phone and digital channels.
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Job Post Details

Technical Support Engineer - job post

Redrock MedTech Ltd
Melbourne VIC 3000
From $5,800 a month - Full-time

Job details

Pay

  • From $5,800 a month

Job type

  • Full-time

Location

Melbourne VIC 3000

Benefits

Pulled from the full job description

  • Childcare assistance
  • Housing allowance
  • Parental leave
  • Health insurance
  • Vision insurance
  • Dental insurance
  • Life insurance

Full job description

Redrock MedTech Ltd

Company Overview and Services: Develops and distributes medical devices and digital patient monitoring tools for hospitals and community care providers.

A Technical Support Engineer is responsible for ensuring that medical devices, diagnostic equipment, or healthcare software are installed, maintained, and functioning correctly. The role combines technical troubleshooting with customer support and often involves working directly with hospitals, clinics, and laboratories.

Job description

Typical responsibilities include:

Installing and commissioning medical devices at customer sites.

Performing preventive maintenance and equipment calibration.

Diagnosing and repairing hardware and software faults.

Providing technical support by phone, email, or onsite.

Training healthcare professionals on the safe and effective use of equipment.

Documenting service activities and maintaining accurate records.

Ensuring compliance with safety, quality, and regulatory requirements.

Escalating complex technical issues to engineering or product development teams.

Managing spare parts and service inventory.

Skills and qualifications

Employers typically look for:

A degree or diploma in Biomedical Engineering, Electrical Engineering, Electronics, Mechanical Engineering, or a related field.

Strong troubleshooting and problem-solving skills.

Knowledge of medical devices or electronic systems.

Good communication and customer service skills.

Ability to travel to customer sites when required.

Familiarity with quality standards and healthcare regulations is an advantage.

Pay: From $5,800.00 per month

Benefits:

  • Childcare assistance
  • Dental insurance
  • Health insurance
  • Housing allowance
  • Life insurance
  • Maternity leave
  • Parental leave
  • Visa sponsorship
  • Vision insurance

Work Location: In person

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