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Technical Support jobs in Melbourne VIC

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    • Remote Desktop Support – Windows Technician.
    • Diagnose and fix Windows 10 & 11 PCs and laptops over the phone and through remote sessions — fully work-from-home.
    • View all The Original PC Doctor jobs - Ringwood jobs
    • Salary Search: Remote support roles (work from home) salaries
    • Working directly onsite with customers to support our managed services offering.
    • Solid knowledge and understanding of a typical network infrastructure including…
    • Respond to technical support requests via phone and digital channels.
    • Troubleshoot and resolve technical and non‑technical service issues in line with SLAs.
    • In this embeddedd role, you will play a crucial part in delivering high-quality, onsite technical support to our client.
    • Respond to tickets, telephone calls, e-mails, and requests for technical support.
    • Research and resolve technical problems of equipment and software applications…
    • We are very passionate in providing high levels of service and delivery for our clients and have a extremely low case where they leave our company or change…
    • Diagnose and resolve technical and non-technical faults within agreed service levels.
    • Respond to technical support requests by phone and electronically, while…
    • Energy industry experience or background in technical support.
    • Qualified persons may have a background in the energy industry or technical customer support.
    • 1+ years technical support or IT client interfacing experience.
    • Partner with technical support engineers to resolve issues reported by customers.
    • Provide 1st and 2nd line technical support to Head Office and store teams across service desk, phone, email and face-to-face channels.
    • Scholarships and grants to support ongoing learning.
    • Customer Service Excellence - Exceptional customer service skills are vital, including active listening,…
    • Manage incoming daily support matter.
    • Providing customers support on Cloud based server environments.
    • Managing incoming daily support matters- Email and…
    • Experience in customer‑service roles, with the ability to support users professionally.
    • Basic understanding of troubleshooting and exposure to IT environments…
    • Provide troubleshooting and technical support of complex technical issues constantly communicating with customers via phone, web-based tools and email • Advise…
    • Maintain accurate documentation of support requests and procedures.
    • Advise teachers on the technical aspects of curriculum delivery.

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Remote support roles (work from home)
The Original PC Doctor
Ringwood VIC
•
Remote
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Job details

Pay information not provided
Work from home
Remote in Ringwood VIC

Full job description

Remote support roles (work from home)

Prefer to work from home? We’re also hiring remote technicians to support customers across Australia over the phone and online:

Remote Desktop Support – Windows Technician

Diagnose and fix Windows 10 & 11 PCs and laptops over the phone and through remote sessions — fully work-from-home.
View role & apply

Remote Desktop Support – Mac Technician

Help macOS users with MacBook, iMac & Mac mini issues remotely — from iCloud headaches to slow Macs.
View role & apply

Remote Internet & Modem Support Technician

Get customers back online — NBN, modems, routers and Wi-Fi troubleshooting, all done remotely.
View role & apply

Remote Printer Troubleshooting Technician

Solve printer, driver and network-printing problems on Windows & Mac over the phone and remotely.
View role & apply

Remote Data Recovery Technician

Assess data loss, run software recovery and guide customers remotely, coordinating lab recovery when a drive needs hands-on work.
View role & apply

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