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    • Service & SLA Management: Oversee the end-to-end delivery of application managed services, ensuring prompt response times, incident resolution, and high…
    • Ensure support arrangements, operational processes and service controls are established and maintained to enable reliable and sustainable service delivery.
    • Up to 5 additional service bonus leave days per year.
    • Experience in project management within financial services or a similarly complex, regulated environment.
    • Experience in Workday Application Management Services (AMS), managed services or service delivery management roles.
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    • The ideal candidate will have a strong background in managing complex delivery plans, coordinating cross-functional teams, and driving continuous improvement in…
    • Establishing and maintaining delivery governance, risk, issue, dependency, and RAID management while managing delivery across multiple vendors and partners.
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    • Oversees project planning, resource allocation and service delivery.
    • Ensures service quality meets or exceeds client expectations.
    • Reviewing, assessing and presenting service delivery reporting, ensuring key SLAs and deliverables are met, or providing suggestions where improvements can be…
    • With experience in service delivery, including service activation, assurance or technical support, you bring a well-rounded understanding of how to deliver high…
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    • Exposure to service delivery transformation or process standardization.
    • Experienced MSP leader with 5+ years in service delivery roles.
    • Around five or more years in IT service management, service delivery or operations, including leading a team or function.
    • Be transparent about delivery risks.
    • Significant experience in delivery management, operations management, or programme management within a professional…
    • Lead day-to-day service delivery across a portfolio of managed service clients.
    • Genuine autonomy to influence service delivery and operational performance.
    • Experience in IT service delivery, digital infrastructure, technology support, managed services, or business systems.
    • Issue resolution and process improvement.
    • Guide the delivery team to generate regular reports and updates for stakeholders to provide visibility into IT project status and outcomes.

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Job Post Details

Service Delivery Manager - job post

Tata Consultancy Services
(part of Tata group)
3.9 out of 5 stars
Sydney NSW 2000
You must create an Indeed account before continuing to the company website to apply

Location

Sydney NSW 2000

Full job description

Job Description:

Roles and responsibities:

  • Service & SLA Management: Oversee the end-to-end delivery of application managed services, ensuring prompt response times, incident resolution, and high availability.
  • Team Leadership: Mentor, manage, and scale a team of support engineers (Tier 1 to Tier 3), balancing workloads, prioritizing tasks, and ensuring technical readiness.
  • Stakeholder Engagement: Act as the primary bridge between technical teams, business stakeholders, and third-party vendors to communicate progress and manage expectations.
  • Continuous Improvement: Proactively analyze ticket trends and system bugs to identify root causes, improve support processes, and optimize software reliability.
  • Compliance & Governance: Ensure application support activities adhere to established frameworks (e.g., ITIL), data security protocols, and audit requirements.
  • Release Management: Ensure business and technology teams are prepared for successful go-lives, software patches, and system upgrades
Location
Sydney
Job Function
TECHNOLOGY
Role
Engineer
Job Id
416217
Desired Skills
Service Management
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