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    • Customer service experience (highly desirable).
    • A genuine interest in banking or financial services.
    • If work-from-home is offered, you’ll need a stable internet…
    • View all Foundever jobs - Melbourne jobs
    • Salary Search: Customer Service Representative salaries in Melbourne VIC
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    • Discounts on our products and services.
    • Full training on products and services provided.
    • Customer service experience (this is a must!).
    • Demonstrated experience and skills in customer service.
    • Provide our customers a proactive and seamless customer experience by meeting their transactional needs…
    • Previous retail and/or customer service experience would be preferable.
    • Ensures the customer service desk delivers accurate, timely information across all…
    • Deliver a high-level of customer service.
    • Must have customer service experience and strong communication skills.
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    • If required, you may be requested to provide training and mentoring to customer service officers and trainees in customer services, systems and products.
    • Opportunities to build experience across customer service and operational activities.
    • Deliver high-quality customer service and create positive experiences for…
    • Protect Vulnerable Customers: Execute urgent, scripted process workflows to support life-support customers whose specialized medical equipment relies on grid…
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    • Performing customer sales and service transactions with customers.
    • Have experience in customer service and/or cash handling.
    • Deliver superior customer service to internal and external customers, fostering strong and positive relationships.
    • Employment Type: Permanent Full Time.
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    • Helping customers access services and digital channels.
    • In this call centre position, you will be supporting customers across phone, email and chat channels…
    • Educate customers on how to use our self-service platforms effectively.
    • Utilise our CRM systems to accurately capture customer data and service requests.
    • Collaborate across teams to resolve customer issues and achieve positive customer outcomes.
    • Opportunities to develop skills in customer experience, digital…
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Foundever logo
Customer Service Representative
Foundever
·
3.4
Melbourne VIC
•
Remote
Full-time
Apply on company site

Job details

Pay information not provided
Full-time
Monday to Friday
Remote in Melbourne VIC

Full job description

Req ID#: 403723
Melbourne, Victoria, AU
Job Description:

About us

Foundever is a global leader in the customer experience (CX) industry. With 130,000 associates worldwide, we support 750+ of the world’s leading brands by delivering seamless customer experiences in the moments that matter.

At Foundever, our people are our greatest asset. Once you join our team, we invest in your growth with tailored programs, comprehensive training, and opportunities to help you achieve your goals.

About the role

As a Customer Service Representative, you’ll join a team of dedicated professionals passionate about delivering exceptional customer service. You’ll play a key role in ensuring customer satisfaction through effective problem-solving and communication.

About you

We’re looking for individuals with:

  • Customer service experience (highly desirable)
  • A genuine interest in banking or financial services
  • Strong computer skills and the ability to navigate multiple systems
  • Resilience and professionalism in a fast-paced environment
  • A Grade 12 qualification (or equivalent)

What you will do

  • Handle inbound calls and assist with a variety of general banking inquiries, including:
    • Providing account balances
    • Replacing debit and credit cards
    • Updating personal information
    • Resolving issues with online banking
    • Investigating transactions and disputes
    • Managing fraud inquiries
    • Logging complaints and capturing feedback
  • Provide accurate information and follow strict identification protocols

Note: This role does not involve sales or upselling.

Training period (on-site)

  • Weeks 1–3: Classroom training, Monday–Friday, 9:00 am–5:30 pm
  • Weeks 4–7: On-the-job training, Monday–Friday. Full-time availability between 8:00 am–8:00 pm required

What we offer

  • Full-time comprehensive training
  • Private healthcare policy discounts
  • Staff perks – access to platform with discounted products and services
  • Performance based incentives*
  • Monthly social engagement activities

Important Information

  • During training, you must meet all job scorecard requirements, including attendance, assessments, and performance evaluations. 100% attendance is required during training.
  • If work-from-home is offered, you’ll need a stable internet connection and a quiet, secure workspace to deliver high-quality customer service.
  • Applicants must have Australian work rights and pass a full background screening, including police checks (mandatory).

Start your journey with Foundever today! Speak to our recruitment team to learn more.

  • Terms and conditions apply.
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