Campbelltown City Council, in partnership with My Gateway, is offering an exciting opportunity for an enthusiastic and customer-focused person to commence a two-year traineeship while completing a Certificate IV in Library and Information Services.

This is an entry-level position designed for someone who is interested in building a career in libraries and the community sector. During your two-year traineeship, you will gain practical experience across multiple library locations within Campbelltown City Council, giving you the opportunity to experience different library environments, teams, services and communities.

Campbelltown, NSW

Library and Information Services Traineeship - Certificate IV in Library and Information Services

Campbelltown City Council, in partnership with My Gateway, is offering an exciting opportunity for an enthusiastic and customer-focused person to commence a two-year traineeship while completing a Certificate IV in Library and Information Services.

Library Locations

You will be exposed to a range of library locations throughout the traineeship, including:

HJ Daley Library – Campbelltown
Eagle Vale Library – Eagle Vale Central
Glenquarie Library – Macquarie Fields
Ingleburn Library – Ingleburn

You’ll work across different library locations on a rotating roster, giving you the opportunity to gain hands-on experience in a variety of library environments and develop a broad understanding of public library services and the communities they support.

What You’ll Get to Do

As a Library and Information Services Trainee, you will gain hands-on experience across a variety of library services, including:

Providing friendly and helpful customer service to library members and visitors
Assisting customers with library enquiries and locating information and resources
Assisting with borrowing, returning and renewing library materials
Shelving, organising and maintaining books, magazines and other library resources
Assisting customers with computers, printing, scanning and other digital services
Supporting customers to access online library resources and information
Assisting with new member registrations and updating customer records
Supporting library programs, activities, events and community initiatives
Assisting with children's, youth and adult programs and activities
Helping maintain welcoming and accessible library spaces
Assisting with displays, promotional activities and library resources
Learning about collection management, information services and library procedures
Supporting day-to-day administrative tasks
Working as part of a professional library team
Following workplace health and safety, privacy and customer service requirements

What You’ll Learn

Throughout the traineeship, you will develop practical skills and knowledge in:

Library and information services
Customer service and community engagement
Information and digital literacy
Library collections and resources
Information searching and retrieval
Supporting library programs and activities
Workplace administration
Professional communication
Working effectively within a public library environment

You will also complete a nationally recognised Certificate IV in Library and Information Services as part of the two-year traineeship.

What We’re Looking For

We’re looking for someone who:

Has a genuine interest in libraries, books, information services and supporting the community
Enjoys helping and interacting with people from a diverse range of backgrounds
Has good communication and customer service skills
Is friendly, approachable and willing to learn
Is organised and able to work as part of a team
Has a willingness to work across different library locations
Has a current driver's licence and reliable access to transport
Is committed to completing the full two-year traineeship
Is committed to completing the required online study and coursework throughout the traineeship
Is reliable, punctual and takes pride in their work
Is comfortable using computers and learning new digital systems

What You’ll Get

This is more than just a job, it’s an opportunity to start your career in the library and information services sector while gaining valuable experience within a local government environment.

You will receive:

A nationally recognised Certificate IV in Library and Information Services
Paid employment while completing your qualification
Practical, hands-on experience across multiple Campbelltown City Council library locations
Exposure to a wide range of library services and community programs
Support from experienced library professionals
The opportunity to develop valuable customer service, administration and digital skills
A strong foundation for a future career in libraries, information services or local government

The Commitment

This is a two-year traineeship that combines paid employment with completion of a Certificate IV in Library and Information Services.

To be successful in the role, you will need to be committed to completing the full two-year traineeship and qualification, including online study, assessments and coursework alongside your work commitments.

You’ll receive ongoing support throughout your traineeship from your My Gateway Field Rep and the experienced Library teams at Campbelltown City Council. They’ll be there to help you develop your skills, settle into the workplace and stay on track with your training and qualification.

Good organisation, reliability and a willingness to learn and stay on top of your studies will be important to your success throughout the traineeship.

Ready to Start Your Library Career?

If you have a genuine interest in libraries, enjoy helping people and are looking for an opportunity to start your career while gaining a nationally recognised qualification, we’d love to hear from you. Apply now to begin your journey in Library and Information Services with Campbelltown City Council and My Gateway.