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    • You can choose to work on weekends too for additional income.
    • In our IT division, we provide online and on-site support for home and business users, along with…
    • Escalate unresolved or complex issues to L3 support.
    • Perform remote troubleshooting using approved remote support tools.
    • Valid Australian driver’s license.
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    • We are a fast growing and innovative Medical and Corporate IT Systems integrator.
    • We are growing larger and faster every month and have a great team culture and…
    • Support the IT Systems Manager by providing weekend and extended hours support as necessary.
    • Ensure all support calls are recorded and allocated in accordance…
    • Passion for technology and customer support.
    • Willingness to work on weekends / evenings as required by the business.
    • Networking Knowledge (HTTP, DNS, TCP/IP).
    • Manage incoming daily support matter.
    • Providing customers support on Cloud based server environments.
    • Managing incoming daily support matters- Email and…
    • Create and maintain tools and product support documentation and records to promote better incident management and customer support.
    • The role aligns with modern field support models including deskside support, break-fix services, IMACD activities, and digital workplace services.
    • The role of the Desktop Support Officer is to provide technical support for staff, guests and other stakeholders using IT products and services.
    • This is a hands-on support role where you’ll be the first point of contact for IT support requests across the business.
    • Ready to Take the Next Step?
    • Experience in an IT support, service desk or customer service environment (or transferrable experience).
    • Document procedures, work instructions, standard device…
    • Provide IT support when needed.
    • Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion…
    • Providing advanced technical and operational support and maintenance.
    • Overall, you will be skilled in delivering on quality and eager to provide people-focused…
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IT Support Technician
V4 Services Pty Ltd
Australia
$35 - $40 an hour
Casual
Apply now

Job details

Here’s how the job details align with your profile.

Pay

$35 - $40 an hour

Job type

Casual

Shift and schedule

Weekend availability

Benefits

Pulled from the full job description
Travel reimbursement

Full job description

PLEASE READ THE PROFILE CAREFULLY BEFORE APPLYING:

Position: – Desktop Troubleshooting Technician. - (IT Students Welcome to Apply)

Work Mode: Part Time and Work from Client Site.

Pay out: $35-$40 per hour on ABN + Travel Reimbursements + Commissions

Locations Available: All Australia - Involves travelling to customers within 40 Kms of radius from your location.

About the Company:

We are V4 Services Group based in Melbourne. This position is for our IT Support business division for our Customers in the other 4 cities. Please see www.v4it.com.au for more details.

In our IT division, we provide online and on-site support for home and business users, along with other offerings.

About the Role:

  • Providing IT Support (Onsite) to Home and Business Users for Issues like Emails, Internet Network Setups including NBN and Routers, Printers, Windows and Mac Troubleshooting, Data Recovery, Hardware Troubleshooting etc.
  • This role may require travelling around different suburbs. You should be prepared to travel at least 40 kms radius from your location.

Essential Requirements for this role:

  • Minimum 1 Year of demonstrated experience for Desktop Troubleshooting. Experience can be in Australia or Overseas
  • Should have technical knowledge of diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, internet, email and operating systems.
  • Having customer facing experience is an added advantage.
  • Very Strong Verbal Communication Skills.
  • Should have their own vehicle along with a valid Australian Driving License in case travelling to customers.
  • Should be a quick thinker and Self Motivated with go getter attitude.
  • You have to be based in Australia and should have work rights. (Candidates applying from outside Australia shall not be considered)

Important things to know before you apply:

  • This is a part time role to begin with and can be converted to permanent full time role later after minimum 20 customer appointments.
  • Although we try to give maximum hours to all our technicians, however there is no minimum guarantee of work hours per week. On average, our part time techs get around 20-25 hours of work per week depending on their location, willingness to travel and technical skills.
  • You can choose to work on weekends too for additional income.
  • Students from Computer and IT Background can apply.
  • This profile includes travelling, you MUST have your own vehicle.

Pay: $35.00 – $40.00 per hour

Work Location: On the road

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