Welfare Support Worker jobs in Victoria

Want to know why it’s an exciting time to join Windermere? Firstly, there is no other organisation quite like us. Why do you ask? We are an independent community service organisation working across the Western region of Victoria to help those who need it most. Our unique range of services include Communities for Children, Family Health & Wellbeing, Childhood Development, Education & Support, Early Intervention Therapy Services, NDIS Support Coordination and Plan Management, Homelessness Support, Counselling Services, assistance to support victims of trauma, assault and violent crimes and Recovery Support Services.

Our dedicated Victims Assistance Program assists individuals with their management of the impact of crime. Through the provision of consumer focussed case management services, we promote recovery and minimise secondary victimisation sometimes experienced in the criminal justice systems. We are experts in this space and on the verge of expansion - we currently support 3,000 consumers each year and this will grow as we expand into new regions.

We are committed to outcome-focused care for children, families and individuals and to making a positive difference in the community. As well as tailored support services for individuals and families, Windermere provides a varied scope of services to support disadvantaged and vulnerable people. Windermere offers a culture of flexibility, support and wellbeing.

Staff Benefits - this is where we stand out from the crowd! Windermere offers staff a wide range of unique benefits beyond the salary.

• Flexible Ways of Working - home, in the office or combination of both
• Above Award Personal Leave and 17.5% annual leave loading
• Gifted days off (between Christmas and New Year)
• Employee Referral Program - $500 per referral
• Flexible Leave Scheme (50/52, 51/52)
• Salary packaging (up to $15,900 per year + additional $2,650 meals and entertainment)
• Structured performance and 1-on-1 development check-ins
• Secondment and career growth opportunities
• Staff discount program for everyday items
• Opportunities for professional development
• Study Leave provisions
• Paid Parental Leave

Windermere care about staff and strive for continuous improvement, which is why we regularly ask our staff and consumers about what we can do better. In our latest staff survey 95% of respondents said they are "happy to tell their family and friends they work at Windermere" and 95% agree "staff are welcome regardless of age, cultural background, race, religion, disability, gender identity or sexual orientation".

As the Victim Support Worker, you will respond to victims of violent crime, provide information and advice, assist them to navigate the justice system, and refer to specialist services as required.

You will also liaise with other victim services including Family Violence and Sexual Assault Services.

Success will be achieved when victims feel empowered, receive a tailored service according to their goals and focused on their individual safety and recovery.

A Driver Licence is essential as you’ll provide both outreach and remote services to your consumers.

All expertise levels will be considered and rewarded accordingly, however experience with family violence is essential!

There are currently 2 positions available on a contract to 30 June 2028. 1 x Full time hours (1 FTE) and 1 x Part time (4 days - 0.8 FTE) working a hybrid from home and office or colocations in Western suburbs of Melbourne.

• As Windermere is a not-for-profit organisation, employees are able to claim everyday living expenses up to $15,900 against their annual Pre-Tax Salary. Use the salary packaging calculator available here - Salary Packaging Calculator | Accesspay - (https://calculator.accesspay.com.au/salary-packaging-calculator)

Key Selection Criteria:

• Tertiary qualifications in Social Work, Social Welfare or relevant equivalent
• Minimum 3 years’ experience within the community sector, preferably in a trauma related field.
• Case management, intake and assessment experience.
• Risk identification and management capability, including confidence with the MARAM framework.
• Capability to engage in community engagement and education.
• Ability to provide tailored support to victims of crime from diverse backgrounds and communities.
• Excellent verbal and written communication skills
• Willingness to promote and support practices that are inclusive, culturally responsive, safe and accessible.
• Current Victorian Drivers’ Licence.
• Willingness to undertake relevant pre-employment screening and checks.
• Right to Work in Australia e.g. Australian Citizen, Permanent Resident or Visa holder with full working rights

If this job excites you, then click the “Apply” button to view the detailed Position Description and submit your application. Please also ensure you address the Key Selection Criteria in your application letter.

If you require any specific access adjustments or support within the Windermere recruitment, interview or onboarding process please contact our Talent Acquisition Specialist via phone +613 8794 1349 or email opportunities@windermere.org.au

Windermere is committed to creating equitable environments for consumers and employees. We do this by building diverse and inclusive services and workspaces, where all peoples from Aboriginal & Torres Strait Islander, CALD, LGBTIQ+ Communities and those living with disability will know and feel accepted, affirmed, safe and celebrated. Windermere is delivering this through the continued development and implementation of our Welcoming and Inclusion Strategy as we seek to provide a diverse workforce at all levels.
We are proud of our Rainbow Tick accreditation and our Reflect Reconciliation Action Plan which has been endorsed by Reconciliation Australia.

Don't meet the key selection criteria but interested in future roles? Visit our website to sign up to our mailing list and stay up to date with our current vacancies.