When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Your Opportunity

Every day, people experiencing financial hardship, homelessness, or an unexpected crisis need practical support that helps them get through today while building a pathway toward greater stability. As an Emergency Relief Case Worker based in Kings Cross, you will play an important role in helping individuals and families access essential assistance including food, vouchers, and referrals to services that can support their longer-term wellbeing.

Working within Mission Australia's Emergency Relief and Food Pantry program, you will complete assessments, provide brief case work support, and connect people with the right internal and external services to meet their needs. This is an on-site position, working four days per week Monday to Thursday, where you will combine person centred support with hands on pantry coordination, stock management, stakeholder engagement, and service delivery. No two days are the same as you assist people facing financial distress, rough sleeping, and homelessness while helping maintain a welcoming, respectful, and dignified service environment.

Your Key Responsibilities:

Conduct face to face and phone-based assessments to determine eligibility and suitability for Emergency Relief support.
Provide brief case work, practical assistance, and referrals to relevant internal and external support services.
Coordinate Food Pantry operations including food ordering, receiving deliveries, stock control, and pantry distribution.
Sort, stock, and replenish pantry supplies while maintaining a clean, safe, and organised environment.
Build and maintain effective relationships with key stakeholders including Foodbank, OzHarvest, community organisations, and service providers.
Accurately maintain client records, complete assessments, and enter data into MA Connect and other required systems.
Support people experiencing financial hardship, homelessness, and complex personal circumstances with professionalism, empathy, and respect.

Requirements for Success

Certificate IV in Community Services, or an Associate Diploma, degree, or equivalent experience acceptable to Mission Australia.
Demonstrated experience working with vulnerable people in a community services setting, ideally for two years or more.
Ability to communicate clearly and adapt your approach to engage effectively with a diverse range of people and stakeholders.
A non-judgmental, person centred approach with a genuine commitment to supporting people through challenging circumstances.
Experience managing challenging behaviours, resolving conflict, and de escalating situations in a calm and professional manner.
Ability to lead or support volunteers while contributing positively within a collaborative team environment.
Strong administrative and technology skills, including data entry, record keeping, and confidence using client management systems and Microsoft Office applications.
First Aid & CPR certificate.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your Benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

Rewarding work – every day you know you’re making a real difference
Not-for-profit salary packaging, reducing your tax
Free external, confidential counselling
Volunteering opportunities
Fitness passport
Opportunity to purchase additional annual leave
Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our Culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at Deadlycareers@missionaustralia.com.au

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