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    • Diagnose and fix Windows 10 & 11 PCs and laptops over the phone and through remote sessions — fully work-from-home.
    • Remote Desktop Support – Windows Technician.
    • Provide technical support to customers pertaining to installations, upgrades, operational and technical issue resolution.
    • Monthly phone and internet allowances.
    • Opportunities for technical development and certification support.
    • Maintain accurate technical documentation, support records, and asset registers.
    • You can choose to work on weekends too for additional income.
    • You can choose to work on weekends too for additional income.
    • On average, our part time techs get around 20-25 hours of work per week depending on their location, willingness to travel and technical skills.
    • Resolve technical issues: Liaise with clients and internal teams to resolve technical incidents and requests.
    • Flexible work hours around core times.
    • Works well across teams, and able to work with and assist with a wide range of technical customers/team members globally.
    • At least 5 years working in a technical support and/or escalation engineer role.
    • Working a customer-facing third-tier support queue.
    • Provide technical support to customers.
    • The Technical Support Specialist owns complex technical support emails and calls from intake to resolution, partners…
    • Australian work rights (citizen, permanent resident, or valid work visa).
    • On the job IT support: 2 years (Required).
    • Microsoft or other vendor certifications.
    • Effective communication skills when troubleshooting technical issues.
    • In this permanent embedded role, you will play a crucial role in delivering high-quality,…
    • Experience providing technical support across ICT infrastructure, systems and applications.
    • A diverse role combining technical support, customer engagement and…
    • Professional Mindset:* You enjoy helping people, take ownership of technical issues from start to finish, remain calm under pressure, and are committed to…
  • View similar jobs with this employer
    • Valid work permit and eligibility to work in Australia.
    • Provide onsite technical support to clients in public school in Cobram area.
    • 3-4+ years of technical support experience, ideally within a software/SaaS environment.
    • Experience as Tier 2 or similar level of support.

Job Post Details

Remote support roles (work from home) - job post

The Original PC Doctor
Ringwood VIC•Remote
You must create an Indeed account before continuing to the company website to apply

Benefits

Pulled from the full job description

  • Work from home

Full job description

Remote support roles (work from home)

Prefer to work from home? We’re also hiring remote technicians to support customers across Australia over the phone and online:

Remote Desktop Support – Windows Technician

Diagnose and fix Windows 10 & 11 PCs and laptops over the phone and through remote sessions — fully work-from-home.
View role & apply

Remote Desktop Support – Mac Technician

Help macOS users with MacBook, iMac & Mac mini issues remotely — from iCloud headaches to slow Macs.
View role & apply

Remote Internet & Modem Support Technician

Get customers back online — NBN, modems, routers and Wi-Fi troubleshooting, all done remotely.
View role & apply

Remote Printer Troubleshooting Technician

Solve printer, driver and network-printing problems on Windows & Mac over the phone and remotely.
View role & apply

Remote Data Recovery Technician

Assess data loss, run software recovery and guide customers remotely, coordinating lab recovery when a drive needs hands-on work.
View role & apply

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