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Closes: 27 November 2026

Classification: Administrative Services Officer Class 3
Salary: $78,755 - $84,284 plus superannuation
Position No: 50283
Directorate: City and Environment
Advertised (Gazettal date): 13 November 2026
Contact Officer: Krista Brennan on Krista.Brennan@act.gov.au or (02) 6205 5267

Details: Would you like to make a real difference in the community and contribute to the protection of vulnerable people? Access Canberra is looking to fill Customer Service Officer roles in the Working with Vulnerable People (WWVP) team’s Background Screening Unit (BSU).

The WWVP BSU undertakes the primary customer service function for the WWVP scheme. It is responsible for receiving, triaging and processing applications for Working with Vulnerable People registrations. This includes liaison with a range of stakeholders including applicants, registration holders, external agencies, and the broader public. BSU also collects information to assist the application assessment process in addition to the delivery of customer service.

We are looking for someone who has high-quality customer service skills, both over the phone and in writing, can hit the ground running, and contribute successfully to the operations of the fast-paced WWVP BSU. If you are keen to join a busy team, support the administration of the WWVP scheme and ensure the best interests of vulnerable people are upheld, you may be just the right person for this role!

City and Environment Directorate (CED) supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability and those who identify as LGBTIQA+ are encouraged to apply.

Eligibility/Other requirements:

Note: This is a temporary position available for nine months with the possibility of extension up to 12 months.

Opportunities for flexible working options could include hybrid working, being a combination of working from home, designated office based and FlexiSpace working locations across the ACT, part-time hours, job-sharing, flexible start, and finish times.

A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.

How to Apply: Please review the Selection Criteria (Capabilities) section of the Position Description and submit:

• A written application, no longer than two pages, outlining your relevant Experience, Skills and Capabilities you would bring to the role, and why you are interested in the opportunity.
• A current curriculum vitae; and
• The contact details of two referees, including at least one current supervisor or manager.

Applications should be submitted .

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.

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Note

This is a temporary position available for nine months with the possibility of extension up to 12 months.