Working Holiday Visa jobs in Queensland

We are seeking an experienced, practical and hardworking Housekeeping and Maintenance Attendant with approximately 3–5 years of experience in a large hotel, resort or internationally recognised accommodation property.

Experience gained in China, Dubai, the United Arab Emirates or another international hospitality market will be highly regarded.

This is a physically active and hands-on position. It is not primarily a supervisory or office-based role. The employee will personally clean guest rooms, prepare rooms for arrival, maintain public areas and complete basic repairs and preventative maintenance around the property.

Approximately 80–90% of the role will focus on housekeeping, property presentation, basic maintenance and repairs. Approximately 10–20% of the role will involve guest relations and, after appropriate training, assisting with guest check-ins and front-office duties.

Primary Duties

Housekeeping and Room Preparation — Approximately 60–70%

The employee will personally:

• Clean and service guest rooms to the required motel and hotel standards.
• Make beds and replace linen, towels and guest amenities.
• Clean bathrooms, showers, toilets, mirrors, floors and fixtures.
• Vacuum, mop, dust and sanitise guest rooms.
• Clean windows, doors, furniture, walls and room fittings.
• Remove rubbish and replace bins and bin liners.
• Check mattress protectors, pillow protectors and linen for cleanliness.
• Inspect rooms for hair, dust, stains, damage and missing items.
• Replenish toiletries, tea, coffee and other guest supplies.
• Prepare rooms for new guest arrivals.
• Complete stay-over room services.
• Clean reception areas, corridors, stairways and other public areas.
• Assist with laundry, linen sorting and linen storage.
• Maintain housekeeping trolleys, equipment and storage areas.
• Report lost property and follow the property’s lost-property procedures.
• Identify and report room damage or maintenance issues.
• Ensure rooms are clean, safe, fully functional and ready for sale.

This is a hands-on position, and the employee must be prepared to clean rooms every day as part of their normal duties.

Repairs and Maintenance — Approximately 20–30%

The employee will personally complete basic, non-licensed maintenance tasks, including:

• Conducting routine room and property inspections.
• Replacing light bulbs, batteries and small fittings.
• Completing minor painting and wall touch-ups.
• Repairing or adjusting curtains, blinds and curtain tracks.
• Tightening door handles, hinges, furniture and loose fittings.
• Assembling and moving furniture.
• Completing minor silicone and sealing work.
• Clearing simple blockages where no licensed plumbing work is required.
• Checking taps, toilets, showers and drains for leaks or faults.
• Checking air-conditioning units and reporting operational issues.
• Cleaning air-conditioning filters where appropriate.
• Checking televisions, remotes, lamps, kettles and room appliances.
• Assisting with grounds, gardens and outdoor presentation.
• Cleaning car parks, walkways, pool areas and external common areas.
• Maintaining a record of identified faults and completed work.
• Reporting electrical, plumbing, fire-safety or structural issues requiring a licensed contractor.
• Meeting and assisting external tradespeople when required.
• Supporting preventative maintenance and asset-care programs.

The employee must not undertake electrical, plumbing, refrigeration, fire-safety or other work that legally requires an Australian trade licence.

Guest Relations and Front Office — Approximately 10–20%

After completing appropriate workplace training, the employee may progressively assist with:

• Welcoming guests on arrival.
• Providing basic information about the property and local area.
• Responding politely to guest enquiries and requests.
• Delivering towels, amenities or other items to guest rooms.
• Assisting guests with room-related concerns.
• Following up housekeeping and maintenance requests.
• Assisting with guest check-in and check-out.
• Confirming guest identification and booking information.
• Explaining property facilities, parking and access arrangements.
• Answering basic telephone enquiries.
• Assisting with reservation administration.
• Learning the property management system.
• Processing simple guest payments under supervision.
• Supporting after-hours or self-check-in procedures.
• Escalating complaints, payment issues or complex enquiries to management.

Guest-services duties will be introduced gradually after the employee demonstrates consistent performance in housekeeping and property maintenance.

Experience and Qualifications

Essential Requirements

• Approximately 3–5 years of practical housekeeping experience in a large hotel, resort, serviced apartment property or recognised international hospitality business.
• Experience personally cleaning and preparing guest rooms.
• Strong understanding of hotel cleanliness and room-presentation standards.
• Experience identifying room defects and maintenance issues.
• Willingness and ability to perform physically demanding work.
• Ability to lift linen, supplies, furniture and housekeeping equipment safely.
• Ability to work independently and complete duties within required timeframes.
• Strong attention to detail.
• Reliable, honest and responsible work ethic.
• Basic spoken and written English.
• Willingness to learn Australian hospitality, workplace safety and customer-service standards.
• Willingness to work weekends, public holidays and rostered shifts where required.

Desirable Experience

• Previous experience with a recognised international hotel group.
• Basic handyman, building-maintenance or property-care experience.
• Experience in room inspections or hotel quality-control procedures.
• Experience using a hotel property management system.
• Experience assisting guests or working with front-office teams.
• A valid driver licence.
• First Aid and CPR certification.

Physical Requirements

The employee must be able to:

• Stand and walk for extended periods.
• Bend, reach, kneel and lift repeatedly.
• Push and pull housekeeping trolleys.
• Lift linen bags, supplies and light furniture safely.
• Work in guest rooms, bathrooms, laundries and outdoor areas.
• Use cleaning chemicals and equipment safely.
• Work in warm, humid or outdoor conditions when completing maintenance duties.

Training and Development

The workplace training program may include:

Housekeeping Operations

• Australian hotel cleaning standards.
• Room-cleaning procedures and productivity.
• Linen and laundry management.
• Chemical handling and workplace safety.
• Infection-control and hygiene procedures.
• Room inspections and quality assurance.
• Guest privacy and security.
• Lost-property procedures.

Property Maintenance

• Preventative maintenance inspections.
• Basic non-licensed repair techniques.
• Asset-care procedures.
• Maintenance record keeping.
• Contractor coordination.
• Identification of work requiring licensed tradespeople.
• Workplace health and safety.

Guest Services

• Australian customer-service standards.
• Guest communication and complaint handling.
• Check-in and check-out procedures.
• Reservation and property management systems.
• Payment-handling procedures.
• Emergency and after-hours guest assistance.

Performance Expectations

The employee will be expected to:

• Personally perform housekeeping and maintenance duties.
• Consistently prepare clean and fully functional guest rooms.
• Follow all workplace health and safety requirements.
• Complete allocated work within reasonable timeframes.
• Identify and report maintenance issues promptly.
• Communicate respectfully with guests, colleagues and contractors.
• Maintain reliable attendance and punctuality.
• Protect guest privacy and company property.
• Progressively develop the skills required to assist with guest check-ins and basic front-office duties.

Career Development

Depending on performance, business requirements and visa eligibility, the employee may have the opportunity to progress into positions such as:

Motel Manager – All rounder

Pay: From $49,400.00 per year

Benefits:

• Employee mentoring program
• Housing allowance
• Professional development assistance
• Relocation assistance
• Salary packaging
• Visa sponsorship
• Work from home

Experience:

• Housekeeping management: 3 years (Preferred)
• Handyman: 1 year (Preferred)

Work Authorisation:

• Australia (Preferred)

Work Location: In person