Retail Assistant / Newsagency Team Member - Erina Post & News

Job Type: Casual (with opportunity for additional hours)
Location: Erina, NSW
Availability Required: Flexible availability across weekdays and weekends

About Us

Erina Post & News is a busy retail, postal and newsagency business committed to delivering excellent customer service and efficient day-to-day operations. We are looking for a reliable, motivated and detail-oriented team member who can thrive in a fast-paced retail environment.

This role is ideal for someone who enjoys customer interaction, has strong organisational skills, and can confidently manage multiple responsibilities.

Key Responsibilities

• Deliver exceptional customer service and create a welcoming customer experience
• Process retail transactions accurately and efficiently
• Manage and maintain inventory levels across multiple product categories
• Receive, unpack, price and replenish stock daily
• Monitor stock movement and place supplier orders when required
• Maintain merchandise presentation and store cleanliness
• Perform stock counts and assist with inventory control procedures
• Handle lottery sales and transactions in accordance with company procedures
• Assist customers with lottery products and promotional activities
• Manage cash handling, balancing and EFTPOS transactions accurately
• Ensure compliance with retail procedures and security requirements
• Support daily store opening and closing procedures
• Work collaboratively with the team to achieve store targets and operational standards

Skills & Experience Required

• Previous retail, newsagency, convenience store, postal or customer service experience preferred
• Lottery handling experience is highly regarded and strongly preferred
• Experience with inventory management and stock replenishment
• Ability to order stock and maintain appropriate inventory levels
• Strong attention to detail and accuracy with cash handling
• Excellent communication and interpersonal skills
• Ability to multitask and remain calm under pressure
• Strong time management and organisational skills
• Confident using POS systems and basic computer applications
• Ability to work independently and take initiative
• Reliable, punctual and professional presentation

Extra Qualities We Value

• Outstanding customer engagement skills
• Commercial awareness and problem-solving ability
• Ability to identify fast-moving and slow-moving stock
• High standards of store presentation and merchandising
• Flexible attitude and willingness to support different areas of the business

Availability Requirements

• Must be available to work throughout the week
• Weekend availability is preferred
• Flexibility to cover additional shifts during busy periods and leave coverage

What We Offer

• Supportive and friendly team environment
• Training and development opportunities
• Stable and long-term opportunity for the right candidate
• Diverse and engaging retail environment

Please submit your resume along with a short cover letter outlining your relevant experience, availability, and whether you have previous lottery or newsagency experience.

Application Question(s):

• Have you previously worked in a lottery outlet, newsagency, or similar retail environment?

Work Location: In person