retail customer service manager jobs

We are currently seeking an experienced and motivated Store Manager to lead the daily operations of our vibrant convenience store, situated within Shell service stations in regional NSW.

This is a fantastic opportunity to step into a key leadership position within a growing and reputable business.

Key Responsibilities:

• Manage the day-to-day store operations to ensure efficiency and operational excellence
• Oversee the coordination of forecourt and store services to deliver a smooth customer experience
• Monitor inventory levels, maintain stock accuracy, and coordinate timely product restocking
• Implement effective purchasing and pricing strategies in line with company objectives
• Drive in-store marketing efforts, promotions, and visual merchandising to boost sales
• Deliver high standards of customer service, assisting with inquiries and resolving concerns
• Maintain accurate records of sales transactions, inventory management, and banking procedures
• Manage store budgets, monitor expenditures, and support overall financial performance
• Lead hiring, training, rostering, and performance evaluations of team members
• Ensure the store is clean, organised, and visually aligned with Urbanista brand guidelines
• Promote workplace safety and ensure compliance with fuel station safety protocols and hazardous goods regulations
• Supervise POS system use and maintain transactional integrity and compliance
• Analyse sales and performance data, reporting regularly to business owners
• Collaborate with fuel station partners and suppliers to manage product deliveries and stock planning
• Identify and resolve maintenance or safety concerns to ensure a safe and welcoming store environment

About You:

• Minimum Diploma in Business, Retail Management, or a related field
• Proven leadership abilities and experience in building and managing successful teams
• Excellent communication skills and ability to engage effectively with customers and stakeholders
• Strong organisational and multitasking capabilities
• Working knowledge of inventory systems, stock control, and loss prevention
• Competent in POS systems, Microsoft Office, and retail software platforms

Benefits:

• Salary packaging
• Visa sponsorship

Work Location: Regional NSW

Pay: $63,943.97 – $95,578.90 per year

Benefits:

• Employee discount
• Housing allowance
• Relocation assistance
• Salary packaging

Work Location: In person