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    • Provide technical support to customers pertaining to installations, upgrades, operational and technical issue resolution.
    • Monthly phone and internet allowances.
    • View all Phoenix Data Systems, Inc. jobs - Remote jobs
    • Salary Search: Technical Support Specialist salaries in Remote
    • Minimum two years in a customer support role within a SaaS or software-related environment.
    • Assist in generating support analytics and reports to inform…
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    • To provide technical assistance to the team members in resolving customer issues.
    • This role is focused on resolving technical issues, offering guidance, and…
    • You will bring experience in customer service, with a strong interest in technology or proven ability to provide technical support.
    • Demonstrated experience in an ICT support, help desk, or technical services role.
    • Experience working within ITIL or other IT service management frameworks.
    • One year of experience supporting customers via email in similar tech support roles.
    • Troubleshooting and resolving technical issues, replicating and describing…
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    • A genuine interest in banking or financial services.
    • Customer service experience (highly desirable).
    • A Grade 12 qualification (or equivalent).
    • Provide exceptional customer service via phone and email to our Support at home package customers & ‘private fee-for-service customers’.
    • You have experience with contemporary support software such as Zendesk and productivity apps such as Slack.
    • You are confident in navigating the ambiguity of not…
    • Previous experience in customer service, sales support, internal sales or a similar role.
    • Promote relevant products, services and campaigns that meet customer…
    • Work collaboratively with other teams and stakeholders, including external vendors, to meet customer expectations and ensure compliance with regulatory…
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    • This position provides excellent customer service by answering calls.
    • He/She assists with scheduling pick-ups, calculating rates and transit times.
    • Provide excellent customer service to our customers.
    • The primary responsibility is to attend inbound calls for customer support from the existing customers.
    • To serve as a Subject Matter Expert (SME) and provide technical support and assistance to Organization and the end customers.
    • Adaptability and product knowledge: Ability to adapt to change and know about the product or service provided to assist customers better.

Job Post Details

Technical Support Specialist - job post

Phoenix Data Systems, Inc.
Remote
Full-time

Job details

Job type

  • Full-time

Benefits

Pulled from the full job description

  • Health insurance
  • Annual leave
  • Dental insurance
  • Life insurance

Full job description

Position Overview

This role primarily supports customers across the United Kingdom and requires excellent communication skills and a customer-focused mindset.

The Technical Support Specialist is responsible for resolving software and hardware user inquiries received via telephone and email. The successful candidate should have a strong customer service/help desk orientation and be able to diagnose and resolve technical software issues. We are willing to train someone with a good attitude.

Key Responsibilities

  • Deliver professional and top-quality customer service to all customers while performing within departmental targets
  • Provide technical support to customers pertaining to installations, upgrades, operational and technical issue resolution
  • Document all customer interactions consistently, thoroughly and free of grammatical errors
  • Communicate issues clearly and effectively to both customers and internal departments

Required Qualifications and Skills

  • BA or BS in Information Systems, 2 years related experience or an equivalent combination of education and experience
  • Experience with Microsoft Office products, Windows Server, Windows OS, Apple iOS, and Android OS
  • Excellent verbal and written communication skills to interact effectively with customers

Preferred Skills

  • Microsoft SQL Server experience
  • Microsoft Web Server (IIS)
  • Experience with quality assurance practices and methodologies

Benefits

  • Monthly phone and internet allowances
  • Employer pension and National Insurance contributions
  • Life Insurance
  • Business travel insurance
  • Bonuses
  • TS Commissions
  • Paid UK public holidays
  • Generous annual leave in line with UK employment standards

Please forward your CV with salary requirements to HR@goaims.com

No phone calls, please

Company Overview

Phoenix Data Systems, Inc. is an established leader in Computerized Maintenance Management Software (CMMS) serving 3,000 hospitals with over 35 years of experience in the industry.

Our employees enjoy a work environment that encourages skill improvement and personal growth with collaborative office culture.

Job Type: Full-time

Benefits:

  • Dental insurance
  • Health insurance
  • Life insurance

Work Location: Remote

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