As a Scheduling Coordinator , you’ll play a key role in ensuring our services are delivered efficiently and meet customer needs. In this fast-paced role, you’ll plan and organise services, so they run smoothly and meet customer needs. You’ll work closely with our supply and demand team to improve scheduling processes using data and systems, ensuring customers receive timely, high-quality support.

You’ll be the first point of contact for service changes, managing care worker schedules, making quick adjustments, and coordinating third-party bookings. Your work will directly impact the independence and well-being of our customers, helping them live confidently at home.

This is a full-time position based at our Tweed Heads Branch and enjoy a hybrid work model with one work-from-home day per fortnight after 3 months, with the remainder of your time spent onsite at the branch. The hourly rate for this position is $40.38p/hr + Super.

Key accountabilities:

Schedule and manage care worker rosters, including intraday changes and leave requests.
Ensure compliance with rostering guidelines, training, and funding requirements.
Coordinate third-party service bookings and supplier engagement.
Act as first point of contact for customer scheduling enquiries, providing timely and friendly support.
Use systems to maintain accurate data and support payroll accuracy.
Provide workforce insights to leaders and assist with recruitment alignment.
Deliver occasional after-hours support when rostered.
Promote safety, quality, and compliance in all activities.

What You Will Bring

Experience in scheduling or rostering is ideal but not essential — we also welcome applicants from a call centre or customer support background looking for a career change
Adaptability, resilience, and a strong service mindset
High attention to detail and commitment to quality and compliance
Ability to work to tight deadlines and manage changing priorities
Strong communication skills and empathy for customers and colleagues
Proficiency in Microsoft Office and general administration practices
Experience using Procura/Genesys/Tableau/Easy Roster would be highly regarded

Why work for Australian Unity?

Additional Leave benefits including Community, Wellbeing & Deep Listening Leave
Flexible Work Options –hybrid role combining WFH & Branch days
Career development with full access to LinkedIn Learning & internal opportunities
Staff discounts across our insurance products, travel and retail partners
Fitness Passport – discounted access to 1,500+ gyms & facilities
Novated Car Leasing options through our partners Maxxia or Flair Cars
14 weeks paid Parental Leave

Click APPLY or contact Caroline Gray (Talent Acquisition Specialist) at cagray@australianunity.com.au for a confidential discussion.

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan

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