Australia Call Centre jobs

Allied Business Support Australia (ABSA) is a Virtual Support Agency offering offsite Reception and Administration support to clients all over Australia. We support industries such as trades, allied health, legal, financial, beauty, e-commerce, equipment hire, fitness, hospitality, insurance and IT as an example.

This is a pivotal role for our company and our clients. It is a high pressure role given you will be supporting 40 + Clients, taking calls, making bookings, outbound calls and administration tasks that our clients require to keep their business running smoothly.

We are now recruiting for a work from home Receptionist with a strong background telephone customer support. You will be joining our reception team with a wide variety of clients.

Hours will be Monday to Friday 12pm - 5pm AEST = 25 hours per week.

MAIN DUTIES/RESPONSIBILITIES:

• Taking inbound and outbound calls and call transfers for 40+ clients
• Handling queries via phone, email and general correspondence
• Handling bookings and reschedules via phone, email and general correspondence
• Performing ad-hoc administration duties
• Email Management
• Using 10+ different online booking systems and softwares
• Being first point of contact for our clients and their own clients
• Liaising directly with our clients to assist in any administration + reception support that may require
• Completing daily handovers
• Supporting clients and team with Administration as required

SKILLS & EXPERIENCE

• Experience in telephone customer suport is a must
• Desirable but not essential would be to have knowledge of NDIS and industry standards.
• Organisational Skills
• Attention to detail
• Exceptional multitasker
• Excellent verbal and written communication skills
• Able to meet deadlines
• Able to follow procedures and direction

TECHNICAL SKILLS

• Experience with many systems and workflows
• Intermediate to advance Microsoft Office Skills (Word, Excel, Powerpoint and outlook)
• Knowledge and understanding of Google Suite and all associated products
• Intermediate IT skills, able to troubleshoot basic technical issues that may arise
• Ability to use many software products at the one time

JOB REQUIREMENTS

• Own Laptop or portable PC with the ability to replace and upgrade as needed
• Microsoft products installed
• Fast speed Internet - (we will require you to do an internet speed test)
• Backup / portable internet - for when home internet is down OR the ability to relocate to ensure shift is completed
• Headseat
• 2nd Monitor
• Quiet home office with no background noise - this role is not suitable for anyone with small children or noisy pets at home

PERFORMANCE GOALS

• All calls are answered within set KPI times
• Complete administration tasks on time
• Support clients, suppliers and other team members professionally at all times
• High-level written and verbal communication skills, with a keen eye for spelling, grammar, and detail
• All time is logged in time tracking software and 90% of rostered time is tracked
• A real team player
• Able to complete a thorough handover to the next shift team
• Ability to work across many online booking systems
• Able to follow direction from Team leader and Head of Operations
• Keeping a calm and harmonious team environment

HOW TO APPLY

If you think this is you, please answer the qualifying questions and submit your cover letter and resume.

Job Type: Part-time

Pay: $27.00 – $28.00 per hour

Application Question(s):

• Are you tech savvy and be able to troubleshoot any technical problems on your own, you must be able to set up our operating systems once we share them with you.
• Please let us know if you have used any of the listed practice management systems mentioned and in what capacity (Splose, Cliniko, Halaxy, Zanda, ServiceM8, Simpro, Fergus).
• What state and Suburb in Australia are you located.
• Do you have any other skills you feel we might love to hear about whilst considering your application?
• What is the earliest date you could start, if you were successful?
• Do you have a quiet home office (no small children or loud animals in the background) with fast laptop or PC, 2 screens, a headset and fast and reliable internet with a back up option for incase internet is lost.

Language:

• English as your first language (Required)

Work Location: Remote