Care Support Officer jobs

• Permanent, Part-time position – 26.6 hours per week
• Location – Flexible location
• Hybrid Work

About Red Cross
Australian Red Cross is part of the world’s largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.
About the role
This role works within the Nationwide Visiting Program and is responsible for the delivery of the Aged Care Volunteer Visitor Scheme (ACVVS) program in the community, providing a social connection service for older Australians in Australian Capital Territory, Tasmania, New South Wales, Western Australia, Victoria and South Australia.
In this role, You will train and support the volunteers who will deliver the service to ensure the program is run according to program guidelines and the Australian Red Cross policy.
You will be assisting with networking with Aged Care Facility Co-ordinators, home care providers, volunteer agencies and the local communities to promote and expand the service.
What you will bring

• Comfortable working in a fast-paced online environment across multiple software platforms
• Maintain accurate records of all volunteers, clients, their matches, along with their progress through their placement
• Develop and maintain positive working relationships with internal and external stakeholders including communication with Home Care Package providers and Lifestyle Co-ordinators to facilitate client referrals and matches and to ensure an awareness of community services needs within the broader community
• Demonstrated client centred approach to your work and interactions
• Ability to support and coach volunteers and connect with the local communities
• Demonstrated ability to work in a virtual team and support other team members
• Demonstrated ability to think outside the box to resolve volunteer and client concerns
• Demonstrated knowledge and experience in providing programs to consumers from diverse backgrounds and cultures, including (but not limited to) First Nations, CALD and LGBTIQ+.
• A valid driver’s licence is a mandatory requirement for the role.

Benefits that act for you, while you act for humanity
Financial wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave.
Life, Health & Wellbeing: You can access a paid ‘Me’ day just for you and a wide range of other paid leave options. You can also tap into specialist health and wellbeing advice via our Employee Assistance Program (EAP) provider, Converge International.
Career development: Access to ongoing learning, training, and development.
Further information
This role is covered by the Social, Community, Home Care and Disability Services Award - Level 3.
For additional enquiries, please contact Mary Vijendra at mvijendra@redcross.org.au for a confidential discussion. Please note, email is for enquiries only. Applications must be received online to be considered.
Applications close: Monday, 29 June 2026 – ‘interested applicants are encouraged to apply as soon as possible as we will be reviewing applications as they are received and may close this advert only
While we appreciate the interest in our organisation, we will not be engaging with agencies or agency candidates for this position.

Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with diverse lived experiences, abilities, genders, ethnicities, ages, and sexual orientations. We are a child safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.

Thank you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out more.