Care Support Officer jobs

About the role

Permanent full-time opportunity to join the Rapid Access to Community Care team, delivering efficient and high-quality administrative support in a fast-paced healthcare environment. You'll manage referrals, maintain accurate data across multiple systems, and provide professional communication to support timely, coordinated patient care.
About you

Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:

Rapidly assess, identify, establish and implement an array of precise and effective record management systems and processes, to accurately capture and document all referrals, encounters, correspondence and patient charts within the Unit.
Efficiently operate call centre equipment by responding professionally to incoming calls to the unit, ensuring the caller is assisted, transferred or redirected correctly and within a timely manner.
Build relationships with consumers and stakeholders using strong communication skills and negotiation skills to understand consumer's or stakeholder's needs.
Accurately and efficiently register patients and clients in various electronic programs/databases.

Benefits when working for us

Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
Flexible working arrangements and competitive salary rates with annual incremental increases
Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

Metro North Health offers a dynamic and progressive environment at the forefront of healthcare, research, and education. With a strong commitment to inclusion, flexibility, and professional development, we provide meaningful opportunities in a workplace that puts people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers

Applications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.

Find out about the role in more detail and how to apply in the attached Role Description.

APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED<space>This work is licensed under a Creative Commons Attribution 3.0 Australia License.