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    • Your strong service management and stakeholder engagement skills, gained through experience in operational technology, infrastructure or complex service…
    • Manage delivery budgets and support contract renewals and service improvements.
    • Strong understanding of SLA management, service governance, and operational…
    • Service & SLA Management: Oversee the end-to-end delivery of application managed services, ensuring prompt response times, incident resolution, and high…
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    • Oversees project planning, resource allocation and service delivery.
    • Ensures service quality meets or exceeds client expectations.
    • Lead day-to-day service delivery across a portfolio of managed service clients.
    • Genuine autonomy to influence service delivery and operational performance.
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    • Exposure to service delivery transformation or process standardization.
    • Experienced MSP leader with 5+ years in service delivery roles.
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    • The ideal candidate will have a strong background in managing complex delivery plans, coordinating cross-functional teams, and driving continuous improvement in…
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    • Around five or more years in IT service management, service delivery or operations, including leading a team or function.
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    • Delivery exceptional service to our clients.
    • Experience managing government-funded contracts and performance frameworks.
    • 12 Weeks Paid Parental Leave.
    • Reviewing, assessing and presenting service delivery reporting, ensuring key SLAs and deliverables are met, or providing suggestions where improvements can be…
    • Be transparent about delivery risks.
    • Significant experience in delivery management, operations management, or programme management within a professional…
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    • Exposure to service delivery transformation or process standardization.
    • Experienced MSP leader with 5+ years in service delivery roles.
    • Up to 5 additional service bonus leave days per year.
    • Experience in project management within financial services or a similarly complex, regulated environment.
    • Experience in Workday Application Management Services (AMS), managed services or service delivery management roles.

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Job Post Details

Service Delivery Manager - job post

Transport For NSW
3.8 out of 5 stars
Macquarie Park NSW 2113
$158,393 - $177,399 a year - Permanent, Full-time
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Job details

Pay

  • $158,393 - $177,399 a year

Job type

  • Permanent
  • Full-time

Location

Macquarie Park NSW 2113

Full job description

Service Delivery Manager - Customer & Operational Tech
Organisation/Entity: Transport For NSW
Job category: Information & Communication Technology

Job location:
Macquarie Park, NSW, AU, 2113

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Job reference number: 107437
Employment type: Permanent Full-Time
Salary range: $158393.0-$177399.0
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You’re agile, keen and open to meaningful work and opportunities that come your way.

You’re highly experienced but this role will surprise you. Get ready to lead, direct and procure to deliver a range of key work packages that affect millions of people.

In this role, you'll:
Working as part of a team delivering reliable customer and operational technology services, this role will see you take ownership of day‑to‑day service performance for critical systems supporting road and maritime operations.

You will coordinate and lead service delivery across multiple suppliers, manage incidents and escalations, and help ensure systems remain stable, resilient and customer‑focused.

For more information on this position and business unit, view the role description and information pack.

About you

Your strong service management and stakeholder engagement skills, gained through experience in operational technology, infrastructure or complex service environments, will see you confidently manage vendors, resolve issues and drive service improvements.

You’re recognised as a trusted service delivery professional, skilled at keeping critical services running smoothly while supporting continuous improvement.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy

Apply today

Applications close 11:59 PM Monday 20 July, 2026.

For more information about this role, please contact OCEANE.THOMAS-GERVAIS@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW

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