Health Support Services jobs in Newcastle NSW

Remuneration: $73,915 – $76,218 per annum + superannuation + salary packaging
Location: The Maitland Hospital
Employment Type: Permanent Full Time
Position Classification: Admin Off Level 3
Requisition ID: REQ694693
Applications Close: Tuesday 27th October 2026

About the Role:

Hunter New England Local Health District is seeking a highly organised and motivated Admissions Officer Level 3 to join the Admissions and Waiting List team at The Maitland Hospital.

In this role, you will provide essential administrative and clerical support to ensure the smooth and efficient management of patient admissions and surgical waitlists. Working closely with the established Admissions and Waitlist teams, you will play a key role in supporting timely, accurate, and patient-focused elective surgery scheduling.
This is a fast-paced and rewarding role where attention to detail, strong communication, and the ability to manage competing priorities are essential.

About You – Skills That Support Patient Care

You are a confident, organised, and adaptable administrator who thrives in a busy healthcare environment. You take pride in keeping things running smoothly and accurately, even when priorities change quickly.

With strong attention to detail and a proactive approach, you’re comfortable managing multiple tasks, meeting deadlines, and ensuring your work supports positive patient outcomes. You communicate clearly and professionally, and you’re confident working with people at all levels.

You also work well both independently and as part of a team, contributing to a supportive and coordinated workplace where information is shared effectively and work is completed to a high standard.

What You’ll Bring

To be successful in this role, you will demonstrate:

• Strong skills in planning, prioritising, and organising your workload to meet deadlines while considering team and service needs
• Experience using a range of computer systems, software, and electronic platforms with confidence and accuracy
• Experience with transcribing software, or a willingness to learn and develop this skill
• Knowledge of medical terminology, or demonstrated ability to accurately collate data, transcribe reports, and prepare correspondence
• Excellent communication skills, including written, verbal, and telephone interactions with staff, patients, and stakeholders
• A strong team-focused approach, with the ability to work collaboratively and contribute to effective service delivery

Requirements:

• Relevant administrative qualifications and/or equivalent experience.

Supporting Safe, Timely Patient Admissions

This role supports the effective management of surgical waitlists and patient admissions at The Maitland Hospital. Working under the direction of the Waitlist Coordinator and Administration Manager, you will ensure patients are managed in line with NSW Health and HNELHD policies, supporting timely and coordinated access to elective surgery.

You will assist with waitlist coordination, admissions, scheduling, reporting, and record keeping, while maintaining accurate data and effective communication with patients and clinical teams. Your work plays a key role in supporting safe, efficient patient flow and service delivery across the unit.

In this role, you will:

• Support surgical waitlist management and elective surgery bookings in line with NSW Health policy
• Communicate with patients, clinicians, and staff to coordinate admissions and scheduling
• Assist with prioritisation, bookings, cancellations, and enquiries
• Maintain accurate records and support reporting and data integrity
• Prepare correspondence and support administrative processes
• Use relevant systems to manage and distribute information
• Support effective teamwork and contribute to smooth unit operations

What we can offer you:

At Hunter New England Health enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. Join the team enriching health in millions of ways every day:

• Sustainable Healthcare: Together towards zero
• Proximity to shopping and other services
• Monthly Allocated Days Off (for full-time employees)
• Paid parental leave (for eligible employees) - giving you the opportunity for true Worklife balance
• Salary packaging options - up to $11,600 plus novated leasing
• Fitness Passport for health and well-being - discounted gym options for you and your family
• Employee Assistance Program (EAP) for staff and family members

Additional Information:

• An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies.
• To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.
• We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.

Need more information?


For role related queries or questions contact Ian Bisby on Ian.Bisby@health.nsw.gov.au