Junior Service Delivery Manager jobs

Job Description

About the Service Line:

Capgemini Global Insights & Data business line is a market leader in Data Engineering, Cloud Data Platforms, Data Science, and AI and Advanced Analytics across all sectors including financial services, public sector, consumer products, telecommunication & energy resources. Our offerings include end-2-end data integration to cloud platforms, complete suite of data engineering capabilities and a category of sector-based advanced analytics and AI driven solutions.

This is a unique opportunity within the Insights & Data (I&D) Global Business Line (GBL) to help grow the data, AI and Data Science engagements across all sectors in Australia and New Zealand. You will help shape and deliver complex projects and programs of work for our clients. You will understand our client’s need to bring maximum value, impact, and innovation to the market as you oversee the delivery of client engagements for data and AI initiatives.

Let’s talk about the roles and responsibilities:

We are seeking a AI Delivery Lead to lead the successful delivery of AI and Generative AI programs across enterprise clients. This is a pivotal leadership role accountable for translating AI strategy and design into high quality, scalable, and value realising AI Solutions, ensuring delivery excellence across complex, multistakeholder engagements.

The AI Delivery Lead is responsible for end-to-end delivery ownership of AI and GenAI initiatives, including program mobilisation, execution, governance, risk management, and value realisation. The role partners closely with AI GTM Leaders, Architects, Product Owners, and Client/Business Partners, to ensure solutions are delivered on time, on budget, and at expected quality and business impact.

Key Responsibilities

• Own the end-to-end delivery of AI (incl Agentic & Gen AI) engagements, from initiation through to production deployment and ongoing optimisation.
• Lead complex, multiteam delivery programs spanning data engineering, AI/ML, Gen AI, Agentic, data platforms & data security.
• Establish delivery governance, milestones, delivery cadence, and reporting in line with Capgemini’s delivery excellence framework.
• Proactively manage delivery risks, dependencies, and issues, ensuring early intervention and mitigation strategies.

• Ensure solutions are production ready, scalable, and supportable, working closely with engineering, MLOps, LLMOps and platform teams.

• Act as the primary delivery interface for senior client stakeholders, providing transparency, confidence, and actionable insights.

• Lead and inspire cross functional delivery teams including data engineers, AI engineers, solution architects, UX, and change specialists.
• Coach junior delivery managers and scrum masters, building AI delivery capability within Capgemini Australia.

• Work closely with strategic technology partners across cloud and AI ecosystems (e.g. Azure, AWS, GCP, OpenAI, Databricks, Anthropic, Mistral, etc).

Required Skills & Experience

• 8+ years of experience in data program delivery, with 5+ years delivering AI / Advanced Analytics / GenAI initiatives.
• Proven track record of delivering enterprise scale AI solutions into production environments.
• Strong experience with cloud platforms and AI ecosystems (Azure, AWS, GCP; OpenAI or similar).
• Deep understanding of agile, scaled agile, and hybrid delivery models.
• Strong financial, commercial, and risk management capabilities.
• Exceptional stakeholder management, leadership, and communication skills.
• Experience working in consulting or professional services environments strongly preferred.

What You’ll Love About Working Here:

• Shape the future of AI-driven transformation at scale in a collaborative, inclusive culture.
• Lead, influence, and innovate while driving client outcomes and your own career growth.
• Collaborate with a diverse community of AI, data, and technology leaders across Australia and globally.
• Deliver responsible, sustainable AI solutions with real-world impact.