Learning Support jobs in Canberra ACT

• Ongoing
• Salary: $80 153 to $87 028 plus 15.4% superannuation
• Canberra, ACT and Brisbane, QLD

Employment Opportunity
Are you looking for an opportunity to contribute to program outcomes that can make a difference to the Australian community?

As part of the Identity Branch your work will help protect all Australians from identity crime – including you.

The branch is responsible for the technical systems, policies and legal frameworks that are needed to establish, protect and verify identity. The branch works with Commonwealth, state and territory government agencies and industry to implement innovative methods to prevent identity crime and support victims, helps Australians to access the digital economy and digital IDs, and improves how identity is verified.

This role will work within the Identity Verification Service (IVS) Operations Section and supports the effective delivery of three identity and biometric capabilities - the Document Verification Service (DVS) the Face Verification Service (FVS) and the National Driver Licence Facial Recognition Solution (NDLFRS).

The branch is a safe and inclusive working environment and is focused on well-being and staff development.

How you can help us make a difference
We are seeking energetic and fast-learning officers who are looking to work with diverse stakeholders to support the operational functions of the identity verification services.

As an APS4 - Program Officer your responsibilities include:

• customer onboarding support, including investigation and resolution of customer issues and maintaining a customer database
• developing and maintaining communications materials, including templates and user guides
• creating documentation to help deliver, communicate and support change processes and support day to day operations
• maintaining strong relationships and partnerships with other relevant government, external agencies and industry
• supporting workshops, meetings and stakeholder forums including secretariat duties as required

Our preferred candidate will showcase:

• an understanding of program management principles
• strong MS Office skills
• high level communication and stakeholder engagement skills
• an ability to work collaboratively within a team to achieve shared goals
• strong attention to detail and time management skills suited to a high-pressure environment

Merit Pools:
A merit list or pool may be created as part of this selection process and be used to fill similar vacancies in Canberra, ACT.

Flexible work arrangements will be considered and supported where possible. These may include:

• Job Share
• Hybrid Work
• Remote Work
• Compressed Hours
• Bandwidth Modification

AGD is committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation to apply and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible.

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