Learning Support jobs in Canberra ACT

• Join the world’s largest humanitarian movement
• 2 x Ongoing, Part time roles (3 – 4 days per week)
• Flexible location + hybrid working

We offer flexible, hybrid work arrangements designed to support balance and collaboration. This role requires the ability to attend an Australian Red Cross office two days per week (your choice of days) – offering a chance to connect and build strong working relationships. For the remaining three days, you’re free to choose where you work.

About Red Cross

Australian Red Cross is part of the world’s largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.

About the Role

As the Support Officer – HRIS, you will play an important role in ensuring the smooth day-to-day operation of Australian Red Cross’ People & Culture system, Dayforce. You will manage and resolve business-as-usual system requests, maintain accurate employee and organisational data, and ensure support activities are delivered in line with service standards.

Working within a collaborative People & Culture team, you will be responsible for performing data quality checks, supporting system administration and approved configuration activities, and contributing to testing and continuous improvement initiatives. Operating within established governance frameworks and escalation pathways, you will undertake approved configuration activities while maintaining comprehensive records to support audit and compliance requirements

Your work will help ensure our people systems remain reliable, compliant and user-friendly, supporting employees and leaders across the organisation.

About You

You are detail-oriented and customer-focused with an interest in systems, data integrity and delivering high-quality support. With experience working with HR systems, ideally Dayforce, you are confident managing system requests, maintaining accurate data and following established processes to ensure reliable and compliant outcomes. You enjoy combining customer service, technology and data management in a fast-paced environment.

Skills and Experience

• Sound written and verbal communication skills, with the ability to explain system related information clearly and respectfully to a range of users
• Ability to work effectively as part of a collaborative team, follow directions from more experienced team members, and demonstrate a reliable and proactive approach to work
• Strong attention to detail and ability to work accurately with data and records
• Ability to follow documented processes, instructions and templates to complete routine and repeatable tasks
• Basic problem solving skills, with the ability to recognise when an issue or request needs to be escalated
• Experience in administrative, coordination or support activities, ideally within HR, payroll or enterprise system environments, or a demonstrated ability to learn new systems and processes with support
• Exposure to or basic familiarity with Dayforce or similar HR systems is desirable
• Experience working with diverse communities including First Nations, CALD and LGBTIQ+ participants

Benefits that act for you, while you act for humanity

Work flexibility: Australian Red Cross offers flexible & hybrid working designed to balance flexibility with purposeful in-office collaboration; strengthen team culture, build trust, and drive engagement.

Financial wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave.

Life, Health & Wellbeing: You can access a paid ‘Me’ day just for you and a wide range of other paid leave options. You can also tap into specialist health and wellbeing advice via our Employee Assistance Program (EAP) provider, Converge International.

Career development: Access to ongoing learning, training, and development.

Further information

This role is covered by the Social, Community, Home Care and Disability Services Award - Level 3. Salary from $64,006.59 based on 0.8 FTE + superannuation + salary packaging options.

To find out more about this opportunity or to obtain a copy of the Position Description, please email Theresa Haldane via thaldane@redcross.org.au

Applications must be submitted online prior to 11.55pm AEST on 2 August 2026 to be considered for this role.

While we appreciate all interest in our organisation, we won’t engage with or accept candidates from agencies or consulting firms on this occasion.

Job reference 13677

Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with diverse lived experiences, abilities, genders, ethnicities, ages, and sexual orientations. We are a child safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.

Thank you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out more.