Medical Call Centre Operator jobs
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- IIQAFSydney NSW
- Experience in hospital or medical contact centre preferred.
- Previous experience in call centre, customer service, or healthcare support role.
- View all IIQAF jobs - Sydney jobs - Call Center Representative jobs in Sydney NSW
- Salary Search: Call Centre Agent salaries in Sydney NSW
- SA HealthAdelaide SA
- Your role will involve delivering a friendly, efficient and effective telephone result enquiry service, as well as managing incoming calls to ensure enquiries…
View similar jobs with this employerSKG RadiologyKelmscott WA 6111- Experience within or at a minimum, an interest in, the health and medical field.
- An understanding that all communication is via the telephone & email with no…
View similar jobs with this employerAustralian UnityParramatta NSW 2150- Confident using CRM/call centre systems (e.g. Genesys, Salesforce, Lumary - desirable).
- Handle high-volume inbound calls from customers, families and care…
- My Emergency DrAustralia
- Answer incoming video and audio calls and assist patients with accessing our telehealth service.
- Previous experience in telehealth, medical administration,…
View similar jobs with this employerFor Health GroupElizabeth SA 5112- Stand out with a provided uniform that reflects your professionalism.
- Employee benefits to support your mental and physical wellbeing.
- GP West Medical GroupPerth WA 6000
- Only applicants with relevant medical reception experience will be contacted..
- Previous experience in general practice or medical clinics*.
- SA HealthGreater Adelaide SA
- Collecting and/or marking back medical records, from wards, clinics and departments via the electronic case note tracking system.
- Derrrimut MedicalsDerrimut VIC 3030
- Experience with opening and closing a medical practice.
- Previous general practice medical reception experience is essential.
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- Bald Hills DoctorsBald Hills QLD
- Previous medical reception or general administration experience preferred.
- Answer phone calls and handle appointment bookings using Best Practice software.
- View all Bald Hills Doctors jobs - Bald Hills jobs - Physician jobs in Bald Hills QLD
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- Supernova Medical CentreTarneit VIC 3029
- Patient management of both the medical and administration teams.
- If so we may have sessions or shifts available.
- Processing billings, eftpos and HiCaps;
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- PRP Diagnostic ImagingSydney Western Suburbs NSW
- Responsible for managing the critical first contact with our patients through inbound calls, you will provide exceptional customer service booking patients for…
View similar jobs with this employerConcentrixBrisbane QLD- In this call centre position, you will be supporting customers across phone, email and chat channels while resolving enquiries and delivering high-quality…
- Central Australian Aboriginal CongressAlice Springs NT 0870
- $74,139 - $80,320 per annum.
- The Medical Receptionist will provide a high standard of client service and general administrative support to the Clinic Team.
- Central Australian Aboriginal CongressAlice Springs NT 0870
- $74,139 - $80,320 per annum.
- The Medical Receptionist will provide a high standard of client service and general administrative support to the Clinic Team.
- Quality Medical PracticeMerrylands NSW
- Previous experience in a medical or healthcare setting (Desirable).
- Hours: 9:00 AM – 2:00 PM and 4:00 PM to 7:00 PM (Must be available for both morning and…
- View all Quality Medical Practice jobs - Merrylands jobs
- Salary Search: Medical Receptionist salaries in Merrylands NSW
Call Centre Agent
Job details
Pay
$75,000 - $80,000 a year
Job type
Full-time
Shift and schedule
Shift work
Full job description
Company: IIQAF Group
Location: Sydney, Australia
Industry: Hospital / Healthcare
Salary: AUD 75,000 – AUD 80,000 per year
Job Type: Full-Time
Job Overview
IIQAF Group is seeking a professional and customer-focused Call Centre Agent in Sydney to support our hospital and healthcare operations. The ideal candidate will have experience in healthcare customer service, inbound and outbound calls, patient support, appointment scheduling, and call handling in a medical environment.
This role is suitable for candidates searching for Call Centre jobs in Sydney, Healthcare Call Centre roles, Hospital Customer Service Representative positions, or Medical Contact Centre jobs in Australia.
Key Responsibilities
- Handle inbound and outbound calls professionally and efficiently
- Assist patients with appointments, enquiries, and service information
- Provide accurate information regarding hospital services and procedures
- Log all calls and maintain detailed records in CRM systems
- Support patient coordination and follow-up communications
- Resolve complaints and ensure high levels of customer satisfaction
- Coordinate with medical and administrative departments
- Maintain confidentiality of patient information in compliance with Australian privacy regulations
- Meet performance targets and service quality standards
Requirements
- Previous experience in call centre, customer service, or healthcare support role
- Experience in hospital or medical contact centre preferred
- Strong communication and interpersonal skills
- Excellent phone etiquette and problem-solving ability
- Proficiency in CRM systems and Microsoft Office
- Ability to work in shifts if required
- Immediate availability preferred
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