Medical Call Centre Operator jobs

Join our team as a Medical Receptionist and Contact Centre Agent (Dual Role) . This role is primarily based at our Marsden Park clinic and will provide assistance to our Castle Hill clinic as needed. We are open to full-time or part-time arrangements, with shifts available from Monday to Friday between 8.00am-5.00pm.

Role Overview:

As a Medical Receptionist and Contact Centre Agent, you will be the first point of contact for our patients.

Your responsibilities will include:

• Greeting patients warmly and assisting with check-in procedures.
• Answering emails and phone calls promptly and handling inquiries professionally.
• Advising patients of preparation prior to relevant scans.
• Billing procedures – private, Medicare, workers compensation, and DVA.
Collaborating with clerical and technical staff, radiologists, and referrers.

What we’re looking for:

✅ Previous radiology experience would be an advantage.

✅ Demonstrates exceptional attention to detail.

✅ Maintains a high level of accuracy in a fast-paced environment.

✅ Clear verbal and written communication skills.

✅ Strong organisational abilities to manage appointments and patient flow.

✅ Confidence working across multiple screens and systems.

✅ Ability to perform shifts at all clinics as needed.

What we can offer you:

Wellbeing benefits

• Fitness passport, including full gym access and a range of classes
• Supportive management that values your well-being
Discounted and bulk billed scans and services for you and your family

Learning and development

· Comprehensive training to help you put your best foot forward in the role

· Career opportunities across our diverse Network

Workplace Experience

· Collaborative and inclusive team

· Free parking onsite and a quick walk to trains/buses

· Lots of uniform options to suit your preferences at no cost to you with annual top ups

Compensation

· Industry-competitive salary and benefits package

· Annual Remuneration Review

With over 250 clinics and 4000 staff, I-MED Radiology is Australia’s largest Radiology Network. As an industry leader, we have the resources to grow your skills and provide opportunities for a range of career advancement pathways.

How to Apply: Ready to contribute to exceptional patient care?