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Job Post Details

Centre Manager (Customer Service)
National Storage
·
2.7
Sydney NSW 2000
$72,800 a year
Full-time

Job details

$72,800 a year
Referral program, Parental leave, On-site parking
Full-time
Rotating roster, Shift work
Sydney NSW 2000

Full job description

About the Role:

Based in Seven Hills, you will join forces with the Operations Manager and wider North Sydney team to enhance centre performance.


You will be responsible for driving financial and operational excellence, empowering the team on the ground, and ensuring the centre is consistently in presentable shape for our customers, all in line with National Storage’s company values and objectives.

If your strengths lie in brilliant customer service and stakeholder management, administration, operations, and people management, this is your opportunity to own the day-to-day running of this centre, develop your skills, grow, and make a real contribution to our success.

A license to operate a forklift is highly desired for this role. If not yet obtained, we will invest in your success by covering the full cost of your license.

Key Responsibilities:

  • Leading, supporting, and motivating a team of Storage Consultants to consistently meet or exceed performance targets.
  • Managing a team, including time management, delegation, performance management, and conflict resolution.
  • Ensuring excellent customer service is consistently delivered.
  • Overseeing operational excellence and actively managing centre operations, including centre presentation, maintenance, general administration duties, security, access control, inventory management, and compliance with health and safety regulations.
  • Weekly & monthly reporting summarising the centre's financial performance directly to the Operations Manager.
    • Promoting a positive and inclusive team culture that aligns with the company's values and fosters teamwork, care, and excellence.


About You:

  • Demonstrated experience within a management or team leadership position in a similar environment.
  • Strong conflict resolution knowledge and the ability to de-escalate situations.
  • Proven ability in working towards sales targets and KPIs.
  • Proficient at using technology and multitasking between different systems.
  • Effective communication skills and be able to foster a team building environment.
  • You have a motivated, proactive, and positive outlook with the willingness to learn and grow with the business.
  • Excellent written and verbal communication skills with a keen eye for detail.
  • FULL Driver’s license and car (required).


About Us:

Since 2000, National Storage has become one of Australia’s leading self-storage providers, operating 270+ centres in Australia and New Zealand. As an ASX 200 company, we prioritise our people and customers, driving our success.

It’s an exciting time for us at National Storage as we continue to expand and solidify ourselves as the market leader for all things storage. With a continual growth plan for expanding our portfolio across Australia and New Zealand. If you are looking to be part of a great company doing great things, we’d love to hear from you!


Benefits of Working with Us:

  • Join a collaborative, high-performing team within a multinational business and ASX 200 listed company.
  • Rotating roster for great work-life balance.
  • Structured training with a continued focus on development.
  • Onsite car park included.
  • Generous company paid parental leave.
  • Discounts on a range of storage services including units and merchandise.
  • Unique wine offers and discounts through our subsidiary company Wine Ark.
  • 24-hour wellbeing support for you and your family through our Sonder partnership.
  • Reimbursements for approved wellbeing services under our WellNS Wallet program.
  • Exclusive discounts on a range of leading retailers, hotels, restaurants and more
  • Ability to earn referral incentives.

Please be aware that applicants may need to undergo pre-employment checks, including reference, medical and, with consent, police background checks. Having a criminal record does not automatically disqualify you from applying; each application will be reviewed. Only candidates with the right to work will be considered for this position.

This role is being filled directly by National Storage, so agency submissions will only be considered if requested.

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