Service Delivery Coordinator jobs

Job Description

Join Our Team as a Customer Relationship Supervisor – Lead and Inspire Exceptional Customer Care!

Are you passionate about leading teams, enhancing customer experiences, and driving operational excellence? We are looking for a talented Customer Relationship Supervisor to join our Customer Relationship team within the broader Sales function. In this pivotal role, you will oversee and guide employees who manage customer interactions and requests from a variety of sources, including partners, brokers, outsourcing teams, and lawyers. If you thrive in a fast-paced environment and excel at ensuring high standards of customer service, we want to hear from you!

Key Responsibilities:

• Oversee and guide employees responsible for handling customer interactions and requests received from multiple channels, such as partners, brokers, outsourcing teams, and lawyers.
• Manage workflow and daily operations to ensure all customer inquiries are addressed promptly and professionally.
• Ensure that all customer service activities are performed in line with internal procedures and quality standards.
• Update and refine customer service procedures as needed to adapt to changing business requirements and best practices.
• Provide coaching, training, and support to team members to foster a culture of continuous improvement and service excellence.
• Coordinate support activities and handle the most complex or sensitive support tasks as needed.
Collaborate with other departments to resolve escalated issues and enhance the overall customer experience.

What We’re Looking For:

• Demonstrated experience in a customer service or customer relationship management role, preferably within a supervisory or lead capacity.
• Strong leadership skills with the ability to motivate and guide teams toward achieving service excellence.
• Excellent organizational and workflow management abilities.
• High level of professionalism and commitment to delivering outstanding customer service.
• Ability to adapt to evolving procedures and drive process improvements.
Effective communication skills for collaborating with diverse internal and external stakeholders.

Ideal Experience

• Proven experience supervising or leading customer service teams in a fast-paced environment.
• Background in managing customer interactions from various sources, such as partners, brokers, outsourcing teams, and legal professionals.
• Track record of successfully implementing and updating internal procedures to improve customer service delivery.
• Experience in handling complex customer requests and resolving escalated issues.
Familiarity with workflow management tools and customer relationship management (CRM) systems.

Skills & Competencies

• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Advanced problem-solving and conflict resolution skills
• Detail-oriented with b organizational capabilities
• Ability to analyze performance metrics and implement improvements
Adaptability and a proactive approach to process enhancement

Why Join Us?

At our company, you’ll be part of a dynamic and supportive team dedicated to delivering exceptional customer experiences. We value your leadership and commitment to excellence, offering opportunities for professional growth and development. As a Customer Relationship Supervisor, you’ll play a key role in shaping our customer service standards and making a real impact on our business. Join us and help set the standard for outstanding customer care in the industry!

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com