Service Delivery Officer jobs

Are you a Scheduling Superstar with a Heart of Gold?

Role: Service Delivery Officer (SDO)

Location: In our Caboolture office, Located close to Public Transport

Pay: SCHADS (Exact Level will be based on your awesome experience & responsibilities!)

Perks: Flexible work, a supportive team, and the chance to make a real difference.

Who is AkinCare?

At AkinCare, we don’t just “provide services”—we provide exceptional care with a family feel. Whether we are supporting NDIS participants, Defence veterans (DVA), or our legends in Aged Care through the new Support at Home (SaH) program, our mission is to keep our community thriving and independent.

We’re growing fast, and we need an SDO who can juggle a roster like a pro, manage a budget like a hawk, and chat with our clients like an old friend. You may not have the experience but as long as you ahve the willingness to learn and the proactive attitude to become a champion of your work.

The “Day in the Life”

No two days are the same here! You’ll be in the “engine room” of our operations, handling:

• The Puzzle Master: Solving rosters and filling last-minute shifts across all our service streams.
• The Budget Whisperer: Monitoring Support at Home (SaH) and NDIS budgets to ensure our clients get the most out of their funding and utilising their budgets effectively.
• The Connection Maker: Conducting monthly welfare checks and being the friendly voice on the phone for families and care teams.
• The Compliance Guru: Keeping our records “audit-ready” and ensuring every T is crossed and every I is dotted.

Are you the one?

• New to the industry? No worries! If you’re organised, tech-savvy, and eager to learn, we’ll start you at Level 2 and show you the ropes.
• An Industry Vet? If you’ve got 5+ years of experience and know NDIS/Aged Care standards inside out, we’ve got a Level 4 spot with your name on it.
• Tech-Fluent: You navigate CRMs and Excel or basic computer functions with ease.
• The Vibe: You’re empathetic, fun, Can be professional when the time calls for it, and can stay cool when the “puzzle” gets tricky. We are an eclectic group of people, who don’t always make sense in a professional setting but it works. There is no mould you need to fit, this roles success is dependant on what you bring to it. So why fit in when you can stand out and be an industry leader in the community.

Why Join the AkinCare Fam?

• Grow With Us: We aren’t just a workplace; we’re a career launchpad. We love to promote from within, so you can start as an SDO and truly see where your ambition takes you.
• Work That Actually Matters: You aren’t just “pushing paper.” You are the reason a grandparent can stay in their own home with dignity or a person with a disability can live a life defined by freedom, choice, and control.
• More Than Just a Number: If you’re just looking for a “9-to-5” to clock in and out of, this might not be the right fit. But, if you want a role where you can take ownership, have your ideas heard and truly listened to, and feel like an integral member of a family, this is it. we have been rated 5 stars by our past and current team members. Many of whom where with AkinCare when it started are still with us today!
• Fill Your Cup: Earn a living while making a tangible difference. At AkinCare, you’ll head home every day knowing you helped someone who truly needed it.

Pay: $34.58 – $42.00 per hour

Expected hours: 38.0 per week

Benefits:

• Employee mentoring program
• Paid volunteer leave
• Professional development assistance
• Referral program
• Salary packaging
• Travel reimbursement

Ability to commute/relocate:

• Caboolture QLD: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Working in the NDIS and Aged Care sectors requires strict compliance. Are you willing and able to undergo an NDIS Worker Screening Check and a National Police Check?

Work Authorisation:

• Australia (Required)

Work Location: In person