Service Delivery Supervisor jobs

At IAG,wereready for you.We'rethe largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting theirambitionsand making insurance accessible.

IAG is launchingTestFit, our brand-new centralized testing capability model designed tooptimizeworkforceutilization, scale automation, and balance a blended onshore/offshore team. We are looking for a dynamic leader to drive this transformation frominitialbusiness implementation into a high-performing, scalable BAU service.

In theinitialphase, you will lead the transition ofTestFitacross Technology& Operationsembedding new ways of working, stabilising onboarding, and ensuring leaders are set up for success. As the model matures, your focus will shift towardestablishinga well-governed, scalable service with clear performance outcomes, strong stakeholder alignment, and continuous optimisation

To succeed, you need a proventrack recordin Service Delivery, Change Transition, or PMO leadership within a large-scale enterprise environment. You bring strong experience working in complex delivery ecosystems, excellent vendor management skills, and the ability to guide teams through change. In return, IAG offers a collaborative hybrid culture, competitive compensation, and a direct hand in shaping the future of Australias largest general insurer

WhatYoullDo

• Lead theTestFitrollout and business adoption across all IAG portfolios.
• Interface between IAG and the vendor during initial onboarding and transitions.
• Oversee onboarding processes, knowledge transfer planning, and early manager support.
• Resolve transition risks, onboarding friction points, and adoption barriers.
• EmbedTestFitinto workflows for demand planning, resourcing, and governance.
• Own end-to-end service performance, delivery outcomes, and stakeholder satisfaction.
• Lead operational governance including performance reporting and monthly benefits tracking.
• Partner with the vendor to drive service maturity, automation, and capability uplift.
• Manage demand forecasting and pipeline planning with resourcing teams.
• Champion a \\One Team\\ culture whileidentifyingopportunities to scale the model.

This is a12 monthfixed termrole(potentially ongoing)and offers a flexible hybrid work modelbasedin GadigalCountry (Sydney)orNaarm(Melbourne)

WhatYoullBring

• Operational Leadership: Proven experience managing service delivery, transitions, or operations within complex enterprise environments.
• Technology Domain: Good understanding of end-to-end delivery ecosystems and how technology teamsoperateat scale.
• Vendor Management: Demonstratedsuccess managing strategic third-party vendors and partner-delivered services.
• Ambiguity& Evolution: Ability to successfully navigate changing project landscapes and transition initiatives smoothly into BAU.
• Stakeholder Influence: Advanced communication skills witha track recordof influencing senior leadership.
• Governance& Reporting: Experienceestablishingperformance frameworks, service

WhatWe Offer

Boosted superannuation with 13% as standard. 20 days annual leave + 5 daysMyLeave(extra leave forwhatsimportant to you). Work from home and many more flexibility options withmyFlex. Up to 50% off personal insurance, including home and motor insurance. Partner discounts on private health insurance, tech& appliances, and many more. Industry-leading 20 weeks paid parental leave. Access to LinkedIn Learning, the award-winning IAG Academy, studyassistanceand secondment opportunities.

• employmenttype eligibility criteria apply

Applications close: Thursday25June2026 11:59PM AEDT

Adjustments and Support

If you require any support or adjustments toparticipateequitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation.

More About Us

As part of IAGyou'llenjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected.Thatsnot just words.Itsour people promise.We'reready for you with unexpected opportunities for your career, your work-lifeand your ability to make a difference. We celebrate all viewpoints shaped by life experiences andculture, andare guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.