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    • Manage service partner's costs and drive service delivery performance.
    • Responsible for ANZ maintenance service business profit and lose.
    • View all Lenovo jobs - Sydney jobs
    • Salary Search: Service Delivery Manager salaries in Sydney NSW
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    • Experience in service delivery, customer service or stakeholder engagement.
    • Monitor attendance and service delivery outcomes.
    • Proven experience leading a service delivery or customer support team, with a strong focus on service excellence and stakeholder satisfaction.
    • Proven experience with practical service delivery management including Service Management tools.
    • In this role you will be responsible for managing a small…
    • Your experience in enterprise applications, service delivery and stakeholder management will see you excel at driving performance, managing risk and delivering…
    • The Service Delivery Officer role emphasises delivering exceptional service delivery across multiple channels.
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    • The Service Delivery Officer will provide internal and external customer service, corporate, administrative and business support relevant to the site and region…
    • Monitor service performance against agreed service levels and customer commitments.
    • Own the service delivery relationship for a portfolio of strategic and…
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    • Strong understanding of operational KPIs, quality assurance and customer service delivery.
    • Managing workforce scheduling, resource allocation and daily…
    • Excellent customer service and communication skills.
    • Coordinate warranty repairs and service administration processes.
    • Job Type: Permanent - Full Time.
    • Experience leading a service delivery team.
    • Relevant tertiary qualifications or 5 years experience in ICT service delivery in a large corporate organisation or…
    • THE CLIENT |* Our client is a South Australian Government organisation offering the opportunity to apply your leadership expertise within a professional,…
    • Assisting with ongoing service delivery improvements.
    • Bring your IT support experience to a broad service delivery role.
    • Produce monthly operational and service reports as required.
    • Complete service quality and compliance reporting as required.
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    • Owning service performance, availability and SLA delivery across a small portfolio of strategic customer accounts.

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Service Delivery Manager
Lenovo
·
3.8
Sydney NSW
Full-time
Apply on company site

Job details

Pay information not provided
Full-time
Sydney NSW

Full job description

General Information

Req #
WD00104710
Career area:
Services
Country/Region:
Australia
State:
New South Wales
City:
North Sydney
Date:
Thursday, September 17, 2026
Working time:
Full-time
Additional Locations:
  • Australia - New South Wales - North Sydney

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.


Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).


This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Customer Satisfaction Management:

  • Identify and analysis customer’s concerns and issues; and develop improvement plan to meet customer satisfaction
  • Build and maintain customer relationship
  • Provide support to resolve customer issues
  • Work with sales, pre-sales and product support team to address customer concern on product issue

Services Partner Management:

  • Manages service partners to deliver maintenance services to Lenovo customer
  • Manage service partner's costs and drive service delivery performance
  • Develops service quality improvement and enhancement plans to improve efficiency and achieve cost saving

Business and Process Management

  • Responsible for ANZ maintenance service business profit and lose
  • Identifies any cost saving opportunities and drives cost saving initiatives
  • Streamline and provide recommendation to improve the maintenance service process
Additional Locations:
  • Australia - New South Wales - North Sydney
  • Australia
  • Australia - New South Wales
  • Australia - New South Wales - North Sydney
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