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Job Post Details

Customer Service Representative - job post

NSW Police Force
3.9 out of 5 stars
Lithgow NSW
$78,000 - $84,799 a year - Full-time
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Job details

Pay

  • $78,000 - $84,799 a year

Job type

  • Full-time

Shift and schedule

  • Rotating roster
  • Shift work

Location

Lithgow NSW

Benefits

Pulled from the full job description

  • Salary packaging

Full job description

NSW Police Force

Reference number
0000BD5I
Occupation
Call Centre Services
Work type
Full-Time
Location
Lithgow
Salary Information
Base Salary ranges from $78,000 to $84,799 plus employer's contribution to superannuation of 12% and annual leave loading.
Closing date
30 August 2026 at 11:59pm


  • 10 x Clerk Grade 1/2
  • Temporary Full-Time and Part-Time up to 2 years
  • Lithgow

About us

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law-and-order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

About the role

We have an opportunity for a 10 x Customer Service Representative to be part of our PoliceLink Command. The Customer Service Representative supports customer service delivery by responding to and processing non-urgent enquiries and contacts from customers, providing information and advice in line with applicable legislation, policy or procedures, and escalating issues as applicable.

Would you like a job where you help your community on a daily basis? Apply to be a Customer Service Representative at PoliceLink.
Hours will be rostered from Monday to Sunday, 600-2200 working on non-emergency business stream.
This role is classified as a shift worker in accordance with clause 3.58 of the Crown Employees (NSW Police Force Administration Officer and Temporary Employees) Award 2009. Shift penalties are paid as appropriate in accordance with clause 87.1 of the Award.

In addition to base salary, penalty payments of 50%, 75%, 150% are payable for shifts worked on Sat, Sun and public holidays & shift allowances of 10-15% are applicable for some weekday shift start times.

Successful candidates must:
  • be committed to perform rotational shift work to cover Monday to Sunday 06:00 to 22:00;
  • be prepared to undertake and successfully complete training in PoliceLink business streams.
  • provide a FULL Birth Certificate.
For more information on this role (e.g. essential requirements, key accountabilities, key challenges and capabilities required for the role),
What we can offer you

At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:
  • competitive salary;
  • flexible work options;
  • opportunity to purchase leave;
  • annual leave loading;
  • corporate wellbeing programs including seminars and the Fitness Passport;
  • free annual influenza vaccination;
  • salary packaging options via superannuation contributions or a novated vehicle lease; and
  • convenient location for public transport and to shops etc.
Would you like an opportunity to serve your Community and make a difference? Apply now to be a Customer Service Representative at PoliceLink.
How to Apply
Applications can only be submitted electronically via the I Work for NSW website.

To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role.

Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview.
If you require any further information about this opportunity, please contact Charmaine Harrison via (0 4352 0007.

Your application must stand on its own merits, Candidates who provide adequate evidence will be contacted and receive online assessments to complete. From this, candidates will be shortlisted to attend further assessments and and interview.

Prior to commencement, the preferred candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force.

Our commitment to Diversity

The NSW Police Force is a proud employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees. Differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

We welcome people with diverse skills, experiences, perspectives and backgrounds and encourage applications from Aboriginal or Torres Strait Islander peoples, and individuals who may identify as LGBTIQ, with disability, a culturally and linguistically diverse background, and people of all ages.

If you identify as a person with disability and require further information on the role or you require specific arrangements to participate in the recruitment process, please contact the HR Diversity team by email at PCC-INCLUSION@police.nsw.gov.au.

If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application, please contact the NSWPF Aboriginal Employment & Engagement team at PCC-AEET@police.nsw.gov.au.

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

For more information on applying for roles with the NSW Police Force click here

Thank you for your interest in this role. We look forward to receiving your application.
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