customer service jobs in Melbourne VIC

Name

Inbound Customer Service Consultant

Site / Location

StarTrack Southern Contact Centre

Ref #

12385251

Entity

Australia Post

Opening Date

10-Jul-2026

Suburb

Tullamarine

Work Type

Fixed Term Full Time

About the opportunity

Australians are shopping online like never before, and as our Inbound Customer Service Consultant, you'll be the first point of contact for StarTrack customers, helping them with enquiries relating to their deliveries. From tracking parcels and delivery updates to resolving customer concerns, you'll be there to provide timely and effective solutions.

Role Details

• Role: Fixed-term full-time (12 months)
• Pay: $61,628 per annum plus 12% superannuation (Trainee level rate). Increase up to $68,003 per annum plus 12% superannuation (base level rate) after three months aggregate employment in any twelve-month period.
• Work Schedule: Enjoy a rotating roster from Monday to Friday, spanning 8am to 8pm, with full-time hours. Rosters provided one month in advance.
• Training: Benefit from extensive training: 4 weeks initially Mon-Fri 9am-5pm, followed by 2-4 weeks of on-the-job training across your rostered hours.
• Hybrid: Once proficient, you'll transition to working from home four days a week, with one day spent in the office for team meetings.
• Location: Sharps Road in Tullamarine, with easy access to onsite and surrounding parking facilities.

You’ll be

• Answering customers’ calls relating to StarTrack queries, using your powers of deduction to track customers’ parcels and solve issues like damaged or missing parcels
  
• Putting to good use that knack you have for turning a tricky situation into a favourable experience for our customers
  
• Tech-savvy enough to work effortlessly across multiple IT platforms and simultaneous tasks

About you

You’re friendly, enthusiastic and reliable, and love working in a team environment. You’re solutions-focused and ready to put the customer at the centre of everything you do to help make a difference in the community.

What else is in it for you?

• Work with a diverse, supportive team where you have opportunity to connect and collaborate every day
• Be at the heart of the Australian and local community, helping to keep families and friends connected or businesses connected with their customers
• Opportunities for training, growth and development in customer experience or other areas of the business
• Discounts and offers on lots of your favourite brands via Post Perks for more cash in your pocket, plus access to other health and wellbeing resources

All walks, one route

It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.

We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at inclusivecareers@auspost.com.au.