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Administrative Support Officer - job post

Department of Customer Service
3.9 out of 5 stars
Sydney NSW•Hybrid work
$84,659 - $95,482 a year - Full-time
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Job details

Pay

  • $84,659 - $95,482 a year

Job type

  • Full-time

Location

Sydney NSW•Hybrid work

Full job description

Department of Customer Service

Reference number
req52453
Occupation
Clinical Support Officers
Work type
Full-Time
Location
Sydney City
Salary Information
84,659-92,701
Closing date
02 July 2026 at 10:00am


Administrative Support Officer

Grade: 3/4
Salary range: $87,199-$95,482 + superannuation and leave loading
Duration: permanent full time role, ongoing
Location: Hybrid with an in-office requirement 2 days a week in Sydney, McKell. This may be subject to change in line with DCS workplace policies
Support the delivery of critical programs that keep NSW’s essential services connected.
Provide high‑quality administrative and operational support to enable the efficient delivery of projects and day‑to‑day team activities
About the team

This role sits within the Enterprise Program Delivery team in NSW Telco Authority.

The team operates within the Digital, Technology and Innovation division and delivers critical programs and projects that keep NSW’s emergency, essential and government services connected. It leads construction, technology and transformation initiatives that support the NSW Public Safety Network and strengthen mission‑critical communications across the state.

Your responsibilities will include

  • Providing administrative and support services including records management, correspondence, and meeting and event coordination
  • Preparing documentation and correspondence to support information flow and decision‑making
  • Completing routine financial transactions and raise purchase orders in line with procedures
  • Responding to enquiries and escalate or redirect issues as required
  • Maintaining and updating records, databases and systems to ensure accuracy and accessibility
  • Supporting the overall effective operation of the team through day‑to‑day coordination activities

For more information on the role and its accountabilities, click here to view the role description.

To be successful in this role you will have

  • Experience providing administrative support in a professional environment
  • Strong communication skills, both written and verbal
  • Experience raising purchase orders and supporting basic financial processes
  • Good working knowledge of Microsoft Office tools
  • Experience taking meeting minutes and coordinating meetings
  • Strong attention to detail and ability to manage multiple tasks

Nice to have

  • Basic understanding of telecommunications or engineering terminology
  • Experience working in a project or program delivery environment
  • Exposure to government or large organisational environments
A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements.

About NSW Telco Authority

NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders.

We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.

NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services.

We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe.

NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part time, job share and other flexible arrangements.

We’re proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.

We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We’re also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.

For more information, go to NSW Telco Authority
Salary Grade 3/4, with the base salary for this role starting at $84659 base plus superannuation
For enquiries relating to recruitment please contact Fiona Glover via fiona.glover@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date: 9:59am Thursday 2nd July
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact fiona.glover@customerservice.nsw.gov.au.
For more information, please visit
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