Information Support Officer jobs

About the role:

The Licensing and Regulation Division is the regulator for Firearms, Private Security and Weapons industries in the state of Victoria.

Working in Victoria Police Regulatory Services, Enquiry and Data Sharing, the Licensing and Regulation Division has three work groups (Firearms and Private Security Licensing, Firearm Dealer Transactions, and Firearms and Weapons Permits) whose main function is to assess and determine the suitability for granting of licenses or authorities under various legislations.

You are a highly organised and proactive professional with excellent communication skills and a strong eye for detail. You thrive in a fast-paced environment where prioritisation, discretion and sound judgement are essential. You enjoy building positive working relationships and bringing you best analytical and problem-solving skills to each task you undertake.

If you are looking for a role where you can make a meaningful contribution to the safety of the Victorian community, we'd love to hear from you.

Victoria Police is a contemporary and agile workplace and supports flexible working arrangements.

Your duties will include:

About You:

The successful candidate will ideally have the following skills and experience:

• A demonstrated ability to accurately maintain computer and manual information systems, including the ability to accurately maintain and update records.
• Well-developed communication skills.
• The ability to problem solve and analyse a range of information from various sources.
• Excellent customer service skills
• The ability to work in a sensitive and confidential environment including the ability to deal with challenging information.
• Experience in a call centre or processing environment is highly desired but not required.

Further Information:

• One (1) x full-time, ongoing position, 2x full time fixed term positions to 30/06/2028 and 3x full time fixed term positions to 30/09/2028.
• This position is located at Victoria Police Centre, 311 Spencer Street, Docklands.
• Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.
• The successful candidate will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.
• We expect our people to foster a safe and inclusive environment where their behaviour and attitude reflects, builds upon and promotes a positive and collaborative workplace that respects the culture and values of Victoria Police.

Your application must include:

• Resume
• Completed application form – the word document (2. Application form) for you to complete and attach to your submission, is attached to the job advertisement.

Applications close midnight, Wednesday 26 August 2026.

Please Note: All applications will need to be submitted through one of the following platforms: Victorian Government careers website (Careers.vic). Applications will not be accepted via other platforms or email.

For further information, please contact: Michelle Thomas on (03) 8335 7268 or [email protected].

We welcome applications from people with disability and aim to support an inclusive recruitment experience. If you require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirement/reasonable adjustment for the recruitment process (including an alternate method of submission of the application), please contact VPS Recruitment via email [email protected] or on (03) 8335 6004.

About Us:

Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety.

Victoria Police is committed to creating a workplace that is safe and inclusive of all our people. We empower and expect our people, at all levels, to develop interpersonal connections and collaborate, use sound judgement, and create and innovate.

In alignment with the principle of self-determination, Victoria Polic e is dedicated to enhancing our collaboration with the Aboriginal community in Victoria as we build a culturally safe and inclusive workplace for Aboriginal and Torres Strait Islander employees. We continue to engage and build relationships with local Aboriginal communities and work closely with them to enhance opportunities and services aimed at empowerment, equality, and equal participation across all areas of the organisation.

We value the diversity and differences of our employees, including their age, gender, culture, religion, sexual orientation, abilities, and life experience. We celebrate these diverse experiences and perspectives as each person brings an informed and contemporary approach to our work which enhances the wellbeing of all. We aim to provide a safe place that is reflective of the community it serves, allowing everyone to bring their whole selves to work.”

If after reading this, you're not sure you tick every single criteria box, but have the passion to get behind our purpose, the determination to face a challenge and a willingness to grow and learn, we think you should click the apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you.

Find out what it is like working as a Victorian Public Servant for Victoria Police: https://www.police.vic.gov.au/vps