Pastoral Care jobs in Melbourne VIC

Team Leader Guardianship & U18 Student Welfare

As Team Leader, Guardianship & U18 Student Welfare, you will oversee the delivery of a comprehensive support service for U18 students, ensuring they receive appropriate pastoral care throughout their transition to adulthood and independent study.

You will:

• Lead and support the Guardianship team, providing direction, coaching, role clarity and feedback to ensure consistent, high-quality service delivery, including support for after-hours and emergency matters.
• Oversee the wellbeing, safety and transition of U18 students, developing and implementing effective processes, programs and initiatives that support their experience and successful transition to College.
• Manage complex student welfare matters and critical incidents, providing advice and support on sensitive issues including attendance, personal and welfare concerns, assessing risk, coordinating responses and ensuring appropriate escalation and follow-up.
• Build and maintain strong stakeholder relationships, including with students, parents, accommodation providers, agents and internal teams, ensuring timely and effective communication regarding significant student matters.
• Coordinate support for students at risk, including attendance monitoring and formal processes, working collaboratively with Student Success, Learning and Teaching, Student Administration, Counselling and other relevant teams.
• Coordinate U18 student programs and communications, including orientation, student support activities and culturally appropriate information across relevant communication channels.
• Oversee student records, reporting and data, ensuring accurate U18 records, incident reporting and data integrity, and using student data and insights to inform service planning, resourcing and continuous improvement.
• Manage accommodation and welfare matters, working with accommodation providers to address issues including curfew compliance, behaviour and student wellbeing, and ensuring appropriate follow-up.
• Maintain regulatory and legislative compliance, contributing to relevant policies, procedures and processes and maintaining a strong understanding of ESOS, the National Code and other applicable requirements.
• Drive continuous improvement, identifying opportunities to enhance processes, systems, service delivery and the U18 student experience, and making recommendations to strengthen the overall Guardianship function.

You will bring:

• Relevant tertiary qualifications and significant relevant professional experience.
• Experience working in the education sector, particularly in an environment supporting international students.
• Experience in a team leadership or supervisory capacity, with the ability to coach, support and engage team members.
• Demonstrated experience managing complex student matters and responding appropriately to critical incidents.
• An understanding of the specific needs and considerations of international and underage students.
• Knowledge of ESOS, the National Code and other relevant legislative and regulatory requirements.
• Demonstrated cultural competence and the ability to work sensitively and effectively with students from diverse cultural backgrounds.
• Strong communication and interpersonal skills, with the ability to engage effectively with students, parents, staff and external stakeholders.
• Excellent written communication, copywriting and editing skills, with strong attention to detail.
• Strong analytical, problem-solving and decision-making skills.
• The ability to manage competing priorities and remain calm and considered when working under pressure.
• The ability to exercise sound judgement when assessing the urgency and severity of student welfare matters.
• Experience managing communications across multiple channels, including email and social media.
• The flexibility to work outside normal business hours when required, including supporting after-hours student welfare and critical incident responses.